Job description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we’re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
We are seeking a results-oriented and motivational Sales Manager in our Call Center in Greenville, SC to lead our high-performing sales team in driving patient acquisition and service enrollments in a rapidly growing Telehealth environment. This role is responsible for managing both onsite and remote Sales Representatives, optimizing conversion workflows, and ensuring a high-quality, compliant, and customer-focused experience for prospective patients. The ideal candidate brings strong experience in call center sales leadership, preferably in healthcare, insurance, or subscription-based services, and thrives in a fast-paced, data-driven environment.
Key Responsibilities
Team Leadership & Coaching:
- Manage a team of inbound and outbound sales agents focused on converting leads into patients or subscribers
- Provide regular coaching, mentorship, and performance feedback to improve individual outcomes and team conversion rates
Sales Strategy Execution:
- Implement and execute sales strategies aligned with company goals, campaigns, and target demographics
- Optimize scripts, workflows, and objection handling techniques to increase close rates and patient enrollments
Performance Management:
- Monitor and report on sales KPIs (calls per agent, conversion rates, revenue per rep, QA scores, etc.)
- Address underperformance proactively and recognize top performers
Hiring & Training:
- Partner with HR and training teams to hire and onboard new sales agents
- Ensure consistent training in product knowledge, compliance, sales techniques, and system use
Technology & Tools:
- Ensure effective use of CRM systems, dialers, call tracking, and reporting dashboards
- Collaborate with IT to troubleshoot issues and recommend improvements for efficiency and user experience
Cross-Functional Collaboration:
- Work closely with Marketing, Clinical, and Operations teams to align sales messaging, support lead nurturing, and address patient feedback
- Share insights that inform lead quality, funnel efficiency, and customer acquisition strategy
Compliance & Quality Assurance:
- Ensure that all sales interactions meet HIPAA, CMS (if applicable), and company compliance standards
- Participate in quality assurance monitoring and handle escalated concerns professionally
Reporting & Forecasting:
- Provide regular reporting on team performance, pipeline health, and staffing needs
- Contribute to sales forecasting, campaign planning, and territory or lead source optimization
Basic Qualifications:
3+ years of experience in a call center sales environment, with at least 2 years in a leadership role
Proven track record of hitting or exceeding sales targets in a high-volume setting
Skilled in CRM platforms like Salesforce, HubSpot, and call center tech (dialers, QA tools, dashboards)
Excellent leadership, coaching, and communication skills
Preferred Qualifications:
Experience in telehealth, healthcare, insurance, or subscription services
Working knowledge of HIPAA and regulatory compliance in sales processes
Bachelor’s degree; equivalent experience will be considered
Salary: $75,000 + Commission
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Unlimited PTO Policy
Paid Holidays
Short Term & Long Term Disability
Training & Development
