Job Description
Job Title: Senior Account Manager
This position will be based remotely (working from home)
Summary: The Sr. Manager, Client Accounts will have a hands-on role within our Account Management Team. They are responsible for the shepherding projects on assigned clients, from project initiation through completion.
Key Responsibilities:
- Responsible for growing the existing accounts(s) assigned by identifying new opportunities
- Contributes to new business development activities within the account team
- Day-to-day client contact (central point of contact)
- Manage multiple pharma manufacturer clients
Market/Client Knowledge:
- Demonstrates ability to think proactively about client strategies and lifecycle management
- Stays educated on client therapeutic area, products, strategy, and competitive space
- Continues to learn and applies knowledge to reviews of content and demonstrates understanding through internal and client communication
Client Relations:
- Proactively manages relationship with clients and seeks opportunities to strengthen/build new relationships
- Demonstrates interest and aptitude in providing strategic recommendations with client
- Ensures client expectations are met on all levels of project and overall account activity by maintaining ongoing communication (written and verbal) with client and account team members
- Work with the internal account team to develop detailed and effective plans and monitor all aspects of project lifecycle, including scope, change and delivery
- Independently leads and facilitates client status meetings and provides timely follow-up on deliverables
- Adapts and navigates with ease whether it’s a client process or change in direction on a project
Account Management:
- Ability to communicate clearly and concisely in verbal and written form with limited to no oversight
- Independently identifies when a tactic is not meeting its objectives
- Identify and communicate alternate approach to internal team and client
- Prepares statements of work (SOW) for new business or new projects
- Participates and contributes to brainstorm sessions where new and innovative tactics are designed
- Conveys credibility and maintains positive, professional image both internally and externally
- Demonstrates solid presentation skills to client audiences
Education:
- College degree, preferably in marketing, business or science/medicine
Interpersonal/Leadership Skills:
- Demonstrates excellent verbal, written and oral presentation skills
- Anticipates and brings about change as needed; communicates changes in a way that supports buy-in and long-term success
- Updates manager on account activity
- Ability to establish a positive working relationship with the broader APS team and client base
Professional Skills and Requirements:
- Experience in an account management role, preferable in managed care pharmacy or pharmaceuticals
- Understanding of PBM and health plan payer landscape for managed care pharmacy
- Experience managing multiple projects simultaneously
- Comfortable in a client-facing role
- Proficiency with Microsoft software (i.e. Word, Excel, PowerPoint)
- Excellent written and verbal skills
- Ability to collaborate and support other APS team members to jointly achieve company and client objectives
- Excellent time management skills and ability to meet agreed upon deadlines
