Product Researcher

Job description

M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases - spanning universal and industry-specific workflows - to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

For more information, visit www.m-files.com

Role Overview

As a Product Researcher (based in Helsinki or Tampere, Finland), you will join our small but dedicated Product Research team on a mission to embed user research as a strategic driver in product development. Your work will have an impact on product design and direction, and you’ll be part of a team that values curiosity and experimentation. This role combines user/UX research, strategic research, and service design skills and thinking, but we welcome applicants from diverse backgrounds.

You will work on strategic research initiatives through all research phases, from planning to sharing insights, and help maintain a continuous understanding of our users. Our Product Research team is part of the broader Design team, but you will work closely with various roles to contribute to a culture of evidence-based decision-making.

Key Responsibilities

• Uncover emerging opportunities to guide product design and strategy. Conduct research on user behavior and needs, incorporating market/industry trends, competitive insights or other information when relevant, to proactively inform product decisions.
• Synthesize insights across various sources: qualitative studies, surveys, product analytics, and customer feedback to identify patterns and opportunities.
• Communicate insights effectively in various formats to ensure visibility and impact across organizational levels.
• Help maintain and develop our organization-wide insight repository.
• Support Product Managers, Designers and other relevant stakeholders in making evidence-based decisions through research enablement.
• Help teams explore user needs and evaluate ideas through a mix of qualitative and quantitative methods, from usability sessions and interviews to surveys and other core UX Research methods.
• Support the development of scalable research practices that strengthen how insights are collected and applied across the organization.

Qualifications

• Experience in user/UX research, product research, design research, service design, systems thinking, or other related field.
• Relevant education in UX or Service Design, Human-Computer Interaction, Social Sciences, Psychology, or related field.
• Strong foundation in qualitative research methods (interviews, contextual inquiry, etc.) and quantitative methods (e.g., surveys). Confidence to choose the right methods in the context of digital product development.
• Experience in designing and coordinating research initiatives to deliver actionable insights.
• Skilled in synthesis, pattern-finding, identifying opportunities and generating strategic recommendations.
• Ability to communicate insights in a clear and compelling manner, in formats that are easy to digest.
• Familiar with creating common design research deliverables such as personas, user journey maps, etc.
• Experience with research tools, such as qualitative data analysis tools (e.g., Condens, Dovetail), unmoderated testing tools (e.g., UXTweak, Maze), participant recruitment platforms (e.g., User Interviews), and survey creation tools.
• Comfortable collaborating across teams and working in fast-moving, agile environments.
• Genuine interest in conducting research that bridges strategy and design thinking.
• Excellent verbal and written communication skills in English.

Nice-to-Have

• Workshop design and facilitation experience (e.g., assumption mapping, opportunity framing, ideation).
• Experience maintaining an internal research repository, taxonomy, or insight system.
• Familiar with applying AI in research workflows, when appropriate.
• Knowledge of embedding user research into agile product development cycles.
• Experience contributing to scalable research operations.
• Knowledge of frameworks connecting insights to desired outcomes, like the Opportunity Solution Tree, is a plus.
• Experience in Software-as-a-Service (SaaS) or complex B2B domain

What We Offer

• A friendly, international team of talented colleagues.
• Flexible hybrid work. Our Product Research team is located in Helsinki, Finland and the broader Design team is a global team spanning Finland and India, with stakeholders in Europe, the U.S. and India. You can join us in either Helsinki or Tampere, and balance office and remote work.
• An inclusive and supportive culture, both in-person and virtually.
• Competitive compensation and benefits package.
• The chance to make a real impact at a fast-growing, innovative company.

Does this sound exciting to you? If this sounds exciting to you, apply soon, but the latest by December 14h, 2025.

For us to better assess your profile, please include work sample(s) (or a portfolio) with your application.

These can highlight your research process, methods, and how your insights informed product decisions.

Please submit your CV in English.

Note: Applications are reviewed on a rolling basis and the position will be filled as soon as we find the right candidate.

We are not sponsoring relocation for this role and will only consider applicants based in Finland. (Valid residency and work authorization required)

Please note, that the position may close early based on applicant volume.

Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails.

We are not sponsoring relocation for the role and will not consider applicants outside of Finland.