Job description
This is a great opportunity to take ownership of a large-scale billing function and play a key role in shaping and scaling operations for a fast-growing telecoms business.
Company Profile:
Founded in 2023, our Telecommunications client, was built because businesses deserve a provider that’s reliable, fast, and obsessed with delivering the best tools for business communication.
They are passionate about business communications, continuity, collaboration, and productivity. That means they are also dedicated delivering better service, support, and reliability – and making business phone systems and internet easier and more convenient for our clients.
They also know that future-focused businesses deserve future-ready solutions like WhatsApp integration, call recording, on-hold marketing, remote working solutions, and call reporting.
Duties and Responsibilities:
Lead and manage the monthly bill run for 1,500+ VoIP and connectivity customers.
Ensure accuracy and compliance, including reconciliation of CDR/SDR telecom files.
Use your expertise in Abillity (or similar) billing platforms to keep operations smooth.
Work with customers (all from UK) to resolve billing queries over phone and email.
Forecast revenues, produce reports, and provide commercial insight to management.
Collaborate closely with Finance (Xero) and Operations teams.
Oversee and support offshore billing/admin staff. (Probably around 3 team members)
Drive continuous improvements to processes and systems.
5–10 years’ experience in telecoms/VoIP billing, currently managing a large bill run.
2-3 years’ experience as a Billing Manager/Supervisor.
Excellent understanding of SDR/CDR telecom files.
Confident handling customer queries by phone and email.
Advanced Excel/data skills.
Experience managing offshore/remote teams.
About You:
- You’re detail-oriented, highly numerate, and commercially savvy.
- You’re comfortable rolling up your sleeves in a small team and thrive on improving processes.
- You’re ambitious, proactive, and motivated by the opportunity to grow as the business scales.
Advantageous but not required:
- Knowledge of HubSpot CRM.
- Strong knowledge of VoIP billing systems (ideally Abillity).
- Hands-on experience with Xero and UK commercial banking.
- Familiarity with GoCardless or other payment platforms.
- Experience working in a fast-growth SME environment.
Job Type: Permanent
Employment Type: Independent Contractor
Schedule: Monday to Friday 4:00 PM – 12:00 MN (PH Time)
Location: Work From Home
Industry: Telecommunication
