Sales & Membership Support Associate

Job description

ABOUT THE ROLE

As our Sales & Membership Support Associate, you’ll play a key role in helping prospective members discover the value of MDS and guiding them through the application process. You’ll conduct discovery calls, follow up with leads, support events and tradeshows, and help execute marketing campaigns aimed at growing our membership. You’ll manage data in our CRM, track prospects, and provide insights to improve our outreach and conversion efforts. The goal of this role is to support the membership and marketing teams in building strong relationships, increasing membership, and ensuring a smooth, positive experience for every prospective member.

ABOUT YOU

You’re curious, energetic, and genuinely enjoy connecting with people. You thrive on helping others and find satisfaction in seeing prospects grow into engaged members of a community. Data and details don’t scare you, you enjoy spotting patterns, keeping things organized, and using insights to make smarter decisions. You’re adaptable, take initiative without waiting to be told, and approach challenges with a positive, can-do attitude. Most importantly, you bring warmth and authenticity to every interaction, making people feel welcomed and supported from the very first conversation.

ABOUT US

Our Evolution: A Leap from Humble Beginnings to E-commerce Excellence

Once a small circle of aspiring Amazon sellers, we’ve soared to new heights as Million Dollar Sellers (MDS). Our journey from the 50k+ group to a powerhouse community is a testament to our relentless pursuit of excellence. Today, MDS is more than a community; it symbolizes success, home to the elite and the enterprising, where only the best of Amazon’s 7-figure entrepreneurs gather.

Our Ethos: Where Giving Leads to Thriving

Rooted in the mantra “Give More, Get More,” our ethos is the heartbeat of MDS. It’s a world where active participation and mutual growth are not just encouraged, they’re expected. Our community thrives on high engagement, shared wisdom, and authentic experiences. We pride ourselves on being a no-go zone for info-marketers and self-proclaimed gurus, keeping our space pure, practical, and power-packed with real-world knowledge.

KEY RESPONSIBILITIES

• First point of contact for prospective members: Conduct discovery calls with prospective members, walking them through MDS’s features and benefits, understanding their needs, and supporting and guiding qualified leads through the application process.
• Support event presence: Help represent MDS at tradeshows, conferences, and industry events by coordinating logistics and assisting in building relationships with potential members and partners.
• Coordinate lead follow-up: Ensure timely communication with prospects, maintain accurate data collection, and keep records updated in our CRM for smooth handoffs to the memberships team.
• Assist with lead nurturing efforts: Support outreach through email, SMS, and other channels to convert interest into membership applications.
• Collaborate with marketing: Help execute promotional campaigns, special offers, and pricing initiatives aimed at boosting membership growth.
• Share insights: Report on prospect conversations to improve messaging and conversion processes.
• Maintain data accuracy: Keep member and prospect information updated in Go High Level and other platforms for team efficiency.
• Provide event support: Assist in hosting events and ensuring smooth member experiences.

QUALIFICATIONS

• 3+ years of experience in sales, partnerships, or member acquisition, ideally in a community-based or entrepreneurial organization.
• Strong interpersonal and communication skills, with the ability to build rapport quickly and represent MDS with professionalism and authenticity.
• Proven track record of managing a high volume of conversations and converting leads through discovery calls, events, and digital outreach.
• Familiarity with CRM tools, email/SMS marketing platforms, and lead nurturing best practices.
• Comfortable traveling to tradeshows and industry events as a visible representative of the brand.
• Self-starter with a proactive mindset and ability to work independently while collaborating across departments.
• Fluent written and spoken English for effective communication with members and colleagues.

COMPENSATION & BENEFITS

Compensation Range:

• $1,900 - $2,500 per month

Bonus Opportunities:

• Annual Bonus Pool Participation: Participate in an annual bonus pool, contingent upon the year-over-year growth rate in Membership Income (MI) and maintaining a 75% average in the defined KPIs. Bonus is accrued yearly; 50% is paid at year-end, and the remaining in the following mid-year.
• Team Member Referral Bonus: Earn between $750 - $2,500 for successful hires referred, depending on the role level. The bonus is contingent upon both parties’ continued employment for a minimum of six months.
• Spot and Additional Bonuses: Awarded at the executive team’s discretion for exceptional performance and contributions.

Benefits

• Global Work Flexibility: Experience the ultimate freedom of a digital nomad lifestyle with MDS. Our ‘office’ is wherever you are, offering unparalleled flexibility to work from home, at a café, or while globe-trotting, as long as you’re in sync with Eastern Time for key hours. This flexibility ensures you can balance personal and professional life seamlessly.
• Outcome-Driven Work Culture: At MDS, we prioritize results over rigid schedules. Manage your day according to your own rhythm, focusing on outcomes, not hours. This approach grants you the freedom to handle personal tasks or indulge in leisure activities without compromising work quality.
• Autonomous Time Management: Empower yourself with the autonomy to organize your tasks and schedule. We trust you to strike the perfect balance between work and personal life, fostering a healthy work-life integration.
• Elite Networking Opportunities: Engage with over 650 leading e-commerce entrepreneurs in our network. These interactions are more than networking; they are invaluable learning experiences, offering deep insights and the chance to forge lasting industry connections.
• Exclusive Event Access: Represent MDS at exclusive, high-profile events, providing unique opportunities for professional development. These events are gateways to new experiences, cultures, and a global professional network.
• Dynamic Community of Innovators: Immerse yourself in an environment brimming with driven, like-minded professionals. This vibrant community encourages continuous personal growth, innovative thinking, and an entrepreneurial spirit.
• Continuous Professional Development: Stay at the forefront of e-commerce trends and strategies within our ever-evolving community. Your journey with MDS ensures your professional development is always advancing.
• Impactful Work: Your role at MDS allows you to make a tangible impact on our members and communities growth and success. This sense of purpose and visible impact adds a fulfilling dimension to your career, transcending traditional job satisfaction metrics.
• Work-Life Synergy: We embrace the synergy between work and life as essential to your overall well-being. Our culture supports a harmonious integration of both, leading to a more balanced and rewarding lifestyle.
• Apps and Tech: You love working with tools to support your abilities and aren’t afraid of digging into spreadsheets or learning a new software from chatGPT to project management, you harness and grow with them.