Job description
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal, Best Places to Work 2024
- Inc. 5000 Fastest-Growing Private Companies in America 2024
- 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed’s global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
The Technical Product Owner acts as a liaison for the processes and development around our Practice Management product functionality. This person will collaborate with product managers, software engineers, key stakeholders, and customers, to identify core business needs and translate them into clear functional requirements. This is a great opportunity to leverage your practice management and medical billing knowledge to enhance our innovative Practice Management software.
Job Description:
- Engage with stakeholders (internal teams, customers, and partners) to elicit, analyze, and validate requirements for AI- and automation-driven features in the practice management system.
- Translate business needs into functional requirements including workflow diagrams, use cases, business rules, and technical specifications that clearly define AI logic, automation triggers, and expected outcomes.
- Identify process inefficiencies using quantifiable metrics and propose automation solutions to optimize workflows, reduce manual effort, and improve financial and operational outcomes.
- Apply advanced business analysis methods and domain knowledge to design solutions that leverage AI capabilities while ensuring compliance, scalability, and usability.
- Conduct market, competitive, and user research to validate automation opportunities and inform prioritization.
- Collaborate closely with product management to define scope, assess feasibility, and prioritize AI and automation features within product roadmaps.
- Partner with engineering teams throughout the development lifecycle to clarify requirements, address edge cases, and ensure solutions meet functional and performance criteria.
- Plan and execute validation testing (functional, workflow, and usability) for AI/automation features, including model accuracy assessments and automation reliability checks.
- Coordinate alpha/beta programs for AI and automation initiatives, gathering structured feedback and identifying enhancements prior to general release.
- Support release readiness by preparing clear documentation, collaborating with Communications for release notes, and enabling internal teams through training materials.
- Serve as a change champion for AI adoption, driving a culture of customer-centric innovation and measurable value creation through automation.
- Manage multiple high-visibility projects with minimal supervision, balancing competing priorities and deadlines.
- Perform additional duties as assigned in alignment with evolving business needs.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
United States
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
