Job Description
A little about Movn Health
Movn Health is the leading provider of virtual cardiac rehab and cardiovascular care management. We partner with health systems and plans to deliver gold-standard cardiac care that is accessible, personalized, and engaging. Our mission is to improve the quality of life for those living with heart disease through a digital-first experience backed by clinical excellence.
About This Role
We are seeking a Lead Patient Coordinator who is both a retention powerhouse and a logistical architect. Your mission is simple but critical: ensure 100% program completion and deliver an outstanding experience for every enrolled member. You will manage the “heart” of patient motivation and the “engine” of clinical efficiency, ensuring no patient is left behind and no clinical hour is wasted.
Appointment Scheduling & Management
- The Scheduling Wiz: Masterfully manage high-volume, multi-clinician schedules within our systems to ensure optimization of clinician utilization and billable visits.
- Strategic Backfilling: Proactively identify and fill calendar gaps in advance; turn late cancellations and no-shows into opportunities by immediately slotting in eager patients.
- Attendance Defense: Conduct precision follow-ups and reminders to maintain a “zero-gap” clinical calendar.
Patient Engagement & Outreach
- Dedicated Accountability Partner: Serve as the primary driver of member success, building genuine human connections to root for patients at every stage of their recovery.
- Proactive Panel Ownership: Manage a large patient panel using a tailored mix of phone, SMS, and email; anticipate hurdles before they happen to ensure program adherence through the patient journey.
- Frictionless Support: Act as a solution-focused advocate, resolving member challenges and tailoring communication to individual preferences to keep patients inspired and on track.
Administrative Support & Data Management
- Communications Lead: Professionally manage all inbound patient, provider, and partner inquiries across all channels.
- Data Integrity: Meticulously maintain EHR, CRM and other records.
- Clinical Collaboration: Partner with Care Managers, Medical Assistants and Providers to relay critical patient info and streamline workflow.
What We’re Looking For
- Experience: 7+ years in patient coordination or healthcare member engagement.
- Logistics Mastery: Proven success managing complex, multi-provider schedules and clinical utilization.
- Technical Expert: Deep experience with clinic-based EHRs (eClinicalWorks preferred); experience with digital marketing campaign tools (Customer.io preferred),; proficient in CRM platforms, Google Sheets.
- Mission-Driven: A proactive problem-solver who treats an empty slot as a puzzle and a missed appointment as a lost opportunity for a patient’s recovery.
Our Culture and Values
At Movn Health, we are a team of passionate, mission-driven individuals dedicated to making cardiac rehab accessible to everyone. We value innovation, empathy, and a “patient-first” mindset. We foster a collaborative environment where every team member’s contribution is valued and where we continuously strive to improve our processes and patient outcomes.
Equal Opportunity Employer
Movn Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apply to Position
Submit your resume and a brief cover letter highlighting your experience with high-volume scheduling and proactive patient retention.
