Job description
Company Description
👋🏼We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
REQUIREMENTS:
- Total experience:11+years.
- Strong working experience in managing ServiceNow or equivalent enterprise platforms.
- Proven experience in implementing and managing ITSM and other ServiceNow modules.
- Strong knowledge of Application Support.
- Strong knowledge of ServiceNow modules, workflows, and platform integrations.
- Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus.
- Working knowledge of ITIL framework (certification preferred).
- Familiarity with Agile tools like JIRA, Confluence, and Figma.
- Excellent communication, leadership, and stakeholder engagement skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong communication and leadership skills with a proactive attitude
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
