Job description
Company Description
👋🏼 We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
REQUIREMENTS:
- Total experience 5+ years.
- Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable).
- Strong understanding of integration protocols and end-to-end troubleshooting.
- Experience in production support (L2/L3) within SLA-driven environments.
- Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems).
- Familiarity with GxP / CSV environments.
- Excellent client-facing communication, stakeholder management, and leadership skills.
RESPONSIBILITIES:
- Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues.
- Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2.
- Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools.
- Perform root cause analysis (RCA ) and implement corrective and preventive actions.
- Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes.
- Support certificate management, access control, and security-related updates.
- Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities.
- Ensure high availability, SLA adherence, and operational stability in production environments.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
