Job description
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual’s freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Role
We are looking for a VIP Relations Manager to manage high-value and institutional clients in Turkey, while also supporting selected day-to-day operational tasks for OKX TR.
This role sits at the intersection of client relationship management, operations, and internal coordination, ensuring an excellent VIP experience while maintaining operational stability. The position is an individual contributor role and requires strong ownership, sound judgment, and effective cross-functional collaboration.
What You’ll Be Doing
VIP Relationship Management
Act as the primary point of contact for VIP and high-value users in Turkey
Manage daily communication with VIP clients, ensuring timely follow-ups, clear explanations, and proactive updates.
Build trusted, long-term relationships by understanding client needs and ensuring a high standard of service.
Own the full lifecycle of externally sourced VIP users, including acquisition, onboarding, retention, and initiatives to improve user performance and satisfaction.
Operational Support & Escalation Management
Support issue resolution for VIP and institutional users by working closely with Customer Support, Product, Engineering, Compliance, Risk, and Growth teams
Own VIP escalations end-to-end and drive issues to resolution with minimal user impact
Assist with day-to-day OKX TR operational tasks, including issue tracking, internal coordination, and follow-ups.
Process & Continuous Improvement
Identify recurring VIP or operational issues and contribute to process, tooling, or product improvement proposals.
Collaborate with global teams on system-level, product-related, or policy-driven cases.
Maintain structured documentation and provide clear internal status updates to relevant stakeholders.
What We Look For In You
Requirements
Bachelor’s degree in Business, Engineering, Economics, or a related field
Minimum 3+ years of experience in relationship management, operations, client services, or a similar role
Previous experience at a top-tier crypto exchange is required
Proven ability to manage high-value or demanding clients in a professional and structured manner
Strong operational mindset with the ability to prioritize, triage, and resolve issues independently
Excellent communication skills in English (written and spoken); Turkish proficiency required
High attention to detail, strong sense of ownership, and sound judgment under pressure
Comfortable working across multiple stakeholders and handling ambiguity
Resident of Turkey
Nice to Have
Experience working with VIP, institutional, or high-net-worth users
Exposure to regulated financial environments such as crypto, fintech, or payments
Understanding of the Turkish regulatory landscape, including MASAK and SPK
Experience using internal tools such as ticketing systems, data dashboards, or API-related workflows
Proactive working style with strong learning agility
Why Join OKX TR
Direct ownership of VIP relationships in a strategically important market
Exposure to both client-facing decision-making and operational problem solving
Close collaboration with global teams and regional leadership
Competitive compensation, learning opportunities, and long-term growth potential
Perks & Benefits
Competitive total compensation package
Learning & Development programs and education subsidies
Team-building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we’d love to share during the process
Notice
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process is subject to OKX’s Candidate Privacy Notice.
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Notice:
All official OKX vacancies are published on this website.While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX’s Candidate Privacy Notice.
