Job description
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
As a Service Network Manager, you will be at the forefront of expanding Omnidian’s nationwide service delivery network. Your primary mission will be to recruit, qualify, and onboard top-tier Field Service Partners (FSPs) to ensure customers receive best-in-class service experiences. This position is key to expanding our reach and enhancing the performance of our services.
This role is a critical growth engine for Omnidian - bridging strategic sourcing, operational excellence, and partner relationship management. You’ll work closely with cross-functional teams to identify coverage gaps, secure high-quality partners, and support scalable network expansion aligned with company goals.
What You’ll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Service Network Development (70%)
- Identify geographies that require additional service network support for residential portfolios.
- Source, vet, and qualify prospective FSPs based on technical expertise, bandwidth, responsiveness, safety standards, and cultural fit.
- Lead the end-to-end contracting and onboarding process - from initial outreach to signed FSA and training completion.
- Provide data to validate FSP bandwidth, technical, safety, and training capacity
Service Network Performance (30%)
- Assist as a conduit between Operations and Field Service Partners to ensure alignment and efficiency for high priority and batch project planning
- Maintain a clear pipeline view of sourcing progress and forecast coverage needs.
Who You Are
- You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale.
- You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and homeowner experience.
- You have excellent verbal and written communication skills and presentation skills to effectively convey information to team members and business leaders to collaborate across diverse teams and stakeholders.
- You have strong project management skills with the ability to manage multiple projects.
- You are highly responsive and organized, committed to no significant email backlogs and a 1 Business Day response time
- You are proactive, results driven, and have exceptional attention to detail
Experience You’ll Need
- 4+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.
- 2+ years of direct vendor/subcontractor management experience, including contracting and onboarding.
- Familiarity with solar industry standards.
- Strong project management skills and the ability to balance multiple sourcing initiatives simultaneously.
Experience That’s a Plus
- Ability to negotiate renewal contracts and enforce them
- Experience with data analytics
- Hands-on experience with Salesforce or other CRM tools.
- Experience in residential solar
Work-life and Culture
- All of our roles offer the opportunity to work remotely
- If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
- If you are near one of our employee clusters, we offer one or more local gatherings per year
- We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, self-managed PTO or 15 days of PTO in your first year, and paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
Grow With Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- Internal candidates: Check out our advice on Internal Transfer: Job Application Process
- We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
$37 - $57 an hour
Midpoints:
$43/hr for Service Network Manager
$50/hr for Senior Service Network Manager (reserved for candidates with extensive experience beyond the requirements)
Contractor Role: We pay a bit above our full-time equivalent since this would not yet come with benefits. You would be treated as an internal candidate for conversion or transfer opportunities
Committed to Parity: We set the job title and pay band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
