Job description
About Us
At Pagos, we’re passionate about empowering businesses to take control of their payments stack and solve the puzzles standing between them and optimized growth. Our global platform provides developers, product teams, and payments leaders with both a deeper understanding of their payments data and access to new payments technology through user-friendly tools that are easy to implement. To succeed in this, we need creative thinkers who are willing to roll up their sleeves and start building alongside us.
About the Role
In this role, you will be responsible for managing and expanding key customer relationships. As the primary point of contact for strategic discussions and escalations, you will be instrumental in developing and implementing strategies to optimize account performance, setting clear goals, objectives, KPIs and performance metrics for each. Successful candidates will be hands-on, analytical, and data driven. Your role will be measured on how you build trust and engagement with our customers as well as your ability to expand our relationships to support our revenue growth.
You’ll partner closely with Sales, Product, and Engineering teams to ensure seamless delivery of services, enhancements, and solutions to our customers. You will approach customer issues with an eye for detail, innovation, and creativity, with the ultimate goal of adding value to each partnership. A model of resourcefulness, you will proactively dig into the details and collaborate across teams to best support our customers. Serving as the voice of the customer you’ll also collaborate with Product and Engineering to ensure alignment with the ever-evolving payments landscape.
As an Account Manager at Pagos, you will:
Build and maintain strong relationships with key customers, serving as the primary point of contact for strategic discussions and escalations.
Develop and execute strategic account plans to drive revenue growth, retention, and expansion within customer portfolios.
Be the voice of the customer internally to identify meaningful product enhancements and of the voice of Pagos externally to foster expansion opportunities within existing customer relationships.
Champion our products by educating and training customers on best practices.
What We’re Looking For
We’re looking for someone with:
10+ years of experience in account management, sales, or business development within the payments industry
Proven track record of successfully managing customer relationships with an eye for detail and driving revenue growth in a B2B environment
Excellent communication, negotiation, and presentation skills, with the ability to interact effectively with customers and collaborate with internal cross-functional stakeholders at all levels
Strategic thinker with a deep understanding of the payments industry, market trends, and competitive landscape
Analytical mindset with the hand on ability to analyze large data sets, draw insights, and make data-driven decisions
Relentless customer-centric mindset, consistently prioritizing the needs, preferences, and overall satisfaction of customers in every aspect of your work
Proficiency in CRM software (e.g., Hubspot, Salesforce), Google Suite, and other relevant business tools
Curious mindset with the consistent curiosity to foster and nurture ongoing development and learning which can be shared with colleagues and used to better support customers
Willingness and ability to travel to in person client meetings and company events
Bias for action, where no task is too small
Nice to haves:
Advanced data analysis experience using tools such as SQL
Deep technical understanding of payments and ecommerce infrastructure
Remote Culture Champion: Commitment to fostering a positive remote culture and advocating for inclusivity and connection among remote team members
Pagos does not accept unsolicited resumes from third-party recruiting agencies. All interested candidates are encouraged to apply directly.
