Network Support Technician

Job description

Network Operations Center Technician (NOC)

This is a Fully Remote Position within the chosen locations

Night Shift: 7PM - 4AM or 10PM - 7AM EST

15-20 Tickets per day

Tools: Auvik, ConnectWise Automate, ConnectWise RMM, Liongard, connectwise screen connect

Job Description

We are seeking a skilled and motivated NOC Technician to join our team. The NOC Technician will be responsible for monitoring and maintaining our clients’ network infrastructure, ensuring optimal performance and uptime. This role requires a proactive individual with strong technical skills and the ability to troubleshoot and resolve network issues efficiently.

Key Responsibilities:

• Monitor network performance and system alerts using various monitoring tools.
• Respond to network incidents and outages, providing timely resolution to minimize downtime.
• Perform routine network maintenance and updates to ensure system reliability and security.
• Collaborate with other IT teams to diagnose and resolve complex network issues.
• Document network incidents, resolutions, and maintenance activities.
• Assist in the development and implementation of network policies and procedures.
• Provide technical support to clients and internal teams as needed.
• Participate in on-call rotation to provide ²⁴⁄₇ network support.

Qualifications:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a NOC or similar network support role.
• Strong understanding of network protocols, routing, and switching.
• Experience with network monitoring tools such as SolarWinds, Auvik, or similar.
• Proficiency in troubleshooting network issues and performing root cause analysis.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.

Preferred Skills:

• Experience with cloud networking and virtualization technologies.
• Knowledge of network security best practices and tools.
• Familiarity with scripting languages such as Python or PowerShell.