Job description
Job Title: Endpoint Desktop Engineer (Remote)
Location: Philadelphia, PA
Duration: 3 - 6 Months
Overview:
Our client is looking for an experienced Desktop Engineer to join their growing team. These Desktop Engineers will work to support a large user base of about 11,000 people. This position is focused Intune, Autopilot and O365 skills.
This position is 100% remote, EST. Candidates MUST convert after a 3-6 month contract period.
Summary:
Microsoft Desktop Engineers are responsible for designing, deploying, and managing enterprise-wide Windows OS endpoint solutions. This role is pivotal in ensuring the security, performance, and reliability of all corporate endpoint devices including laptops, desktops, and virtual endpoints are meeting or exceeding business demand. This role requires technical knowledge of endpoint management platforms and a passion for delivering scalable and secure solutions with a focus on user-friendly experiences.
Key Responsibilities:
- Endpoint Management & Deployment (Microsoft Intune)
- Manage and optimize tools such as Microsoft Endpoint Manager (Intune), Entra ID, and additional related Microsoft solutions.
- Administer tailored Windows Autopilot solution(s) for clients with accompanying Intune policy dictation.
- Create and implement device compliance policies, configuration profiles, and PowerShell scripted solutions to ensure endpoint security and governance.
- Manage and optimize Windows update policies, application packaging, and deployment.
- Install, upgrade, support and troubleshoot various hardware and applications hosted on a Windows Operating System to meet/exceed Enterprise needs.
- Virtual Desktop Administration
- Microsoft Windows 365 (Cloud PC) deployment, administration, and reporting.
- Amazon Workspace deployment, administration, and reporting.
- Monitor, analyze, and troubleshoot endpoint issues leveraging tools like Log
- Analytics and Endpoint Analytics.
- Collaborate with IT security, infrastructure, and service desk teams to improve the
- end-user experience and reduce support incidents.
- Maintain documentation, standard operating procedures, and knowledge base
- articles related to device provisioning and endpoint management.
Qualifications or Experience:
- 2+ years of hands-on experience with Microsoft Intune, Autopilot, and endpoint management concepts.
- 2+ years of experience with enterprise security practices for endpoint devices.
- Strong knowledge with Microsoft Entra IT (formerly Azure AD), Group Policy concepts, and MDM policies.
- Expert understanding of Windows client operating systems (Windows 10⁄11), Office 365, and modern management principles.
Technical Skills:
- Proficiency in PowerShell scripting and task automation for endpoint management.
- Strong troubleshooting and analytical skills with a user-first mindset.
- Strong comprehension of MS Security Patching process.
- Strong comprehension of MS Office 365 deployment/administration.
- Strong MS Office Suite application usage skillset.
Soft Skills:
- Excellent communication and documentation skills.
Nice to Have:
- Professional Certifications a plus: Microsoft Modern Desktop Administrator, MSCE, AWS Solutions Architect, Network+, A+, etc.
- Bachelor’s degree in information technology, Computer Science, or related field; or equivalent experience.
- Experience with Zero Trust architecture and modern endpoint security approaches.
- Experience and knowledge with ManageEngine (Endpoint Central)
- Experience and knowledge with Qualys VMDR, Cisco Endpoint Secure, and CrowdStrike
- ITIL or other service management frameworks.
- Experience and knowledge with ServiceNow and Freshservice (Freshworks)
- Firm understanding of network infrastructure and protocols
