Job description
Desktop Support Technician
Remote | Product and Development | Full-Time
WHO WE ARE
Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of “Best Places to Work” awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.
At Ncontracts, you’ll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We’re seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.
Position Summary:
Join our IT team as an IT Support Engineer providing comprehensive technical support to our growing organization. You’ll deliver both on-site and remote support with emphasis on 8x5 on-site presence at our Nashville headquarters, ensuring seamless technology operations for all employees across hardware, software, and infrastructure systems.
Key Responsibilities
- Provide on-site technical support at Nashville HQ during business hours (8x5 schedule)
- Deliver remote support to distributed team members across multiple time zones
- Install, configure, and maintain end-user computing devices (laptops, desktops, mobile devices)
- Manage Windows and macOS environments including system updates and security patches
- Support Microsoft 365 applications, collaboration tools, and productivity software
- Troubleshoot network connectivity issues and coordinate with network vendors
- Maintain inventory of IT assets and equipment lifecycle management
- Image and deploy new employee workstations using standardized configurations
- Provide technical support for conference rooms, AV equipment, and collaboration tools
- Document support procedures and maintain knowledge base articles
- Escalate complex technical issues to appropriate teams or vendors
- Support security initiatives including endpoint protection and compliance scanning
- Assist with IT onboarding and offboarding processes
Required Qualifications
- 3+ years of experience in IT support or help desk environments
- Associate degree in Information Technology or equivalent experience
- Strong knowledge of Windows 10⁄11 and macOS operating systems
- Experience with Microsoft 365 administration and troubleshooting
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Hardware troubleshooting skills for desktops, laptops, and mobile devices
- Excellent customer service and communication skills
- Ability to work independently and prioritize multiple support requests
- Experience with IT service management tools (ServiceNow, SolarWinds, Jira Service Management, etc.)
Preferred Qualifications
- Professional certifications (CompTIA A+, Network+, Microsoft certifications)
- Experience with endpoint management tools (Microsoft Intune, JAMF)
- Knowledge of Active Directory and group policy management
- Understanding of cybersecurity best practices for endpoint protection
- Experience supporting remote workforce and collaboration technologies
- ITIL Foundation certification or familiarity with ITIL processes
WE OFFER
- A fun, fast-paced work environment
- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events to keep you connected and engaged
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance, Short- and Long-Term Disability
- Flexible Spending Account & Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401 (k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
- And much more!
Compensation Information
Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $60,000 to $65,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.
AAP/EEO Statement
Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
