Job description
Job Title: Business Analyst (Remote)
Location: Jackson, MS
Duration: 12 Months
Responsibilities:
- Collaborate with the Client functional leads and SMEs to understand, index, and document future-state Business Processes using industry-standard notations (e.g., BPMN)
- Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step instructions are required
- Analyze future-state workflows for improvement and optimization opportunities
- Work closely with the client and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that Business Process documentation aligns with project objectives and timelines
- Provide expertise in process mapping, modeling techniques, and best practices – transition knowledge and documentation to the client at the close of the project
- Conduct workshops and interviews where required to address potential gaps in future-state Business Process and / or Methods & Procedures documentation
- Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders
- Manage project “open items” pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record
- Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects
- Maintain Business Process and Methods & Procedures documents of record for the project team
Required Skills/Experience:
- Bachelor’s degree in business, Information Systems, or a related field
- Proven experience as a Business Process Modeler or similar role
- Proficiency in using business process modeling tools (e.g., Visio, Lucid chart, or dedicated BPM tools)
- Strong understanding of business process modeling notations, particularly BPMN
- Excellent analytical and problem-solving skills
- Effective communication and collaboration abilities
- Knowledge of process improvement methodologies (e.g., Six Sigma, CMMI) is preferred
- State Government experience and specific experience in DHS or Child Welfare domains is preferred
- Detailed-oriented with a focus on producing high quality deliverables
Preferred Skill:
- Experience working on child welfare projects
