Job description
About SH/FT
Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients’ businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world’s most influential martech platforms and are key partners to them and their clients.
Overview
The Solution Architect is a senior-level team member who plays a critical role in supporting the sales and delivery functions and establishing trusted partnerships through deep technical expertise in the Adobe ecosystem. Acting as a solution engineer, this role ensures prospects and clients receive best-in-class guidance, architecture, and solutioning across Adobe and adjacent MarTech platforms. Core to this position is the ability to maintain and leverage demo environments, support co-selling opportunities, scope complex initiatives, and translate business challenges into scalable solutions.
This position is a recognized leader and mentor across the Technology & Data Services division, fostering best practices, enabling colleagues, and elevating the firm’s Adobe partnership presence.
Please note, at this time, we are only considering applicants who live in & are authorized to work in Canada or the USA.
Core Responsibilities
Sales & Solution Engineering Support
- Serve as a trusted pre-sales solution architect, supporting the SVP of Technology & Data Services, Partner Alliances Manager, and sales team members in new and existing business opportunities.
- Maintain and configure demo environments and Adobe instances to showcase platform capabilities in co-selling situations with Adobe and other partners
- Participate in RFP/RFI responses, proposal development, and scoping sessions to ensure technical feasibility and solution accuracy.
- Act as the technical translator during sales engagements, aligning Adobe solutions to client business outcomes.
Solution Architecture & Technical Consulting
- Function as a subject matter expert (SME) across the Adobe Experience Cloud, with hands-on experience in:
- Adobe Experience Platform (AEP)
- Real-Time CDP (RTCDP)
- Adobe Journey Optimizer (AJO)
- Adobe Customer Journey Analytics (CJA)
- Adobe Marketo Engage
- Architect scalable, secure solutions aligned to client needs, budget, and long-term roadmap.
- Provide direct technical consulting, producing architectural diagrams, technical recommendations, and integration strategies.
- Support integration design with Salesforce, Dynamics, other CDPs, and broader MarTech ecosystems.
Client Engagement & Delivery Partnership
- Engage directly with client stakeholders as a trusted technical advisor, ensuring proposed solutions align with both sales positioning and delivery execution.
- Collaborate with Delivery Operations, PMs, and Product Owners to ensure scope and estimates are accurate and achievable.
- Support smooth handoff from sales to delivery, ensuring requirements, risks, and dependencies are documented and communicated.
Thought Leadership & Mentorship
- Mentor peers and junior team members in Adobe platform capabilities, technical best practices, and solution design approaches.
- Contribute to the creation of enablement assets, playbooks, and reusable solution templates.
- Champion technical credibility with Adobe and other partners, strengthening joint go-to-market motions.
Qualifications & Experience
- 8+ years of marketing technology and solution architecture experience, preferably in consulting/agency environments.
- Proven expertise across the Adobe Experience Cloud ecosystem (Marketo, AEP, RTCDP, AJO, CJA).
- Extensive experience with sales support: demos, pre-sales engineering, solutioning, and RFP/RFI participation.
- Strong background in integration architecture with CRMs (Salesforce, Dynamics), CDPs, and adjacent platforms.
- Exceptional client-facing skills, with the ability to influence senior stakeholders and articulate technical concepts in business terms.
- Track record of thought leadership, mentoring, and cross-team enablement without direct people management responsibilities.
Our Commitment to DEIB
We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.
At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees.
We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $135,000.00 to $150,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.
