Job description
Greetings!
Our client Navy Federal Credit Union is the world’s largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.
Our client is seeking an Portfolio Operations Manager-15959-Hybrid in Vienna VA. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.
Please review the below information for clarity on the position description.
We are seeking a Portfolio Operations Analyst to support the implementation of Lean Portfolio & Product Management practices within Information Security. This role is ideal for someone who has supported portfolio operations from the ground up, not just maintained them. The analyst will help define and test how epics, features, and stories connect across layers, bridge gaps in tooling and governance, and lay the foundation for a sustainable Portfolio & Product Operations capability.
Model Building & Pilot Enablement
- Stand up and refine the single-funnel backlog from intake to delivery.
- Define how portfolio epics decompose into features and stories.
- Identify and bridge gaps in flow, tooling, and governance.
- Support and document pilot governance events, discovery labs, and PI planning sessions.
Tooling & Traceability
- Establish traceability across ServiceNow, Azure DevOps, and Apptio.
- Stand up initial records and tagging for cost tracking and reporting.
- Propose scalable solutions for integration and automation.
Metrics & Reporting
- Define and trial practical measures for value, flow, and outcomes.
- Build starter dashboards and reporting views (manual or automated).
- Refine metrics based on pilot learnings.
Audit & Documentation
- Maintain audit artifacts including role rosters, decision logs, trace maps, and outcome registers.
- Partner with risk and compliance teams to embed audit readiness. Path to Sustainable Operations
- Shape templates, standards, and repeatable processes for backlog management, governance, and reporting.
- Transition manual practices into sustainable operating routines.
- Contribute to playbooks, roadmaps and improvement recommendations for future scaling.
Requirements
- 5+ years in lean portfolio management, product operations or product management, or program management.
- Proven experience implementing or maturing LPM/SAFe/Disciplined Agile models.
- Hands-on use of ServiceNow, Azure DevOps, and Apptio (or equivalents).
- Strong communication and problem-solving skills.
- Background in security, risk, or technology portfolios preferred.
NOTE: This is not a reporting or support role. We need a builder, someone who has lived through the stand-up of portfolio operations and can contribute ideas, shape processes, and execute hands-on work. The ideal candidate thrives in pilot environments, is comfortable with ambiguity, and is ready to help shape a repeatable and scalable portfolio operations model.
