Job Description
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate 3 business segments:
Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.
We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.
We are looking for a Head of Talent Management that is excited about the following Mission and Outcomes.
Mission: To grow and retain top talent at Sleek by overseeing the delivery of world-class onboarding, training, engagement, and performance processes.
Reporting into the Chief of Staff and overseeing a team of 5 HR professionals across Southeast Asia, you will be responsible for overseeing the delivery of our Onboarding, Training, Engagement, Performance and Offboarding processes. You will need to think strategically and pragmatically, and display excellent attention to detail, delivering excellence in our HR reporting, driven by leading AI tools.
Outcomes:
Delightful onboarding & offboarding
- Make an outstanding first impression on new joiners, maintaining a 97% onboarding CSAT for each rolling 90 day period
- Proactively coordinate with HoDs/ managers to ensure new joiners have a clear ‘success plan’
- Ensure the offboarding of staff is done in a professional, kind and compliant manner — with key learnings captured and fed back to the business
Continuous upskilling
- Ensure staff complete mandatory training (eg Data Security, AML Awareness) within SLAs
- Curate and deliver a cost-effective, AI-powered, year-round L&D programme, ensuring top talent grow their personal and professional skill set while at Sleek
Performance enablement
- Proactively work with HoDs to ensure performance conversations are done often, done well, and done with kindness
- Ensure that matters of underperformance, discipline and grievance are managed in a pragmatic way that is aligned to local employment laws
Engagement
- Curate and deliver a year-round calendar of initiatives that keep top performers connected to (a) the vision of Sleek and (b) their fellow colleagues
- Maintain attrition below 20% per annum
AI champion
- Be at the forefront of the use of AI tools within Sleek’s HR function, leading by example through continuous experimentation and curiosity
Reporting & business partnering
- Ensure key Talent Management metrics are collected, reviewed and reported on within SLAs
- Dive into the data to uncover trends proactively (before they’re surfaced by HoDs)
Must- have experience
Tech/scale-up background: Proven experience working within a fast-paced technology or scale-up environment..
L&D Leadership: Demonstrated track record in the creation and/or implementation of an L&D strategy.
Performance Management: Direct expertise in the creation and/or implementation of a Performance Management strategy.
Operational Excellence: Exceptional understanding of onboarding and offboarding processes.
Regional Expertise: Comprehensive knowledge of employment laws in Southeast Asia, Australia, and the UK.
Seniority & Tenure: Established career with 10+ years in HR, including prior experience as a Head of Talent Management, Head of HR, or equivalent.
Must be currently based in Singapore with valid legal working rights
Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.
Structured thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show judgment is important to us. It ensures solutions are pragmatic and balance the needs of the organization, team and customers.
Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.
Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.
Tech + services savvy: We are a tech-enabled services business, automating traditional, manual processes and delighting customers while doing so. You will thrive as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business.
Attention to detail: You’ll be managing multiple, complex workstreams from numerous stakeholders. It will be important for you to keep track of everything and notice when information is missing or inconsistent.
Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn’t their first language. For you to excel, you’ll need to be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business.
The interview process
The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.
Whether the interviews are held over video call or in person will depend on your location and the role.
One-way video interview
Preliminary video assessment
Preliminary TA screen
A quick call with Talent Acquisition Head
Case study/ Technical round
A ~60 minute live test/case study with our Chief of Staff
Final round
A ~60 minute interview with the CEO
Reference checks & Offer
We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.
Requirement for background screening
Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.
This may include using external vendors to verify the below:
- Your education
- Any criminal history
- Any political exposure
- Any bankruptcy or adverse credit history
We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.
Some other great things about working at Sleek…
Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
Flexibility: 3 days of work from home per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year
Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry’s, and P&G who are building an inclusive, equitable, and a regenerative economy.
