Job Description
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we’re shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we’ve grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our “updates, not upgrades” approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we’re accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
🌱 The Role
SpryPoint is growing, and with that growth comes an exciting opportunity to shape what a great HR partnership looks like at a company that genuinely cares about its people.
We are looking for a driven and knowledgeable People Business Partner to support and advise managers and employees across assigned business units. This is a role where you will do meaningful work from day one — balancing hands-on HR delivery with increasingly strategic partnership, and serving as a credible, trusted advisor to mid-level and senior leaders across the organization.
What makes this opportunity particularly special is the moment we are in. As SpryPoint establishes its presence in Atlanta, this role will be our first HR seat on the ground. One day a week, you will be in our new Atlanta office — and that in-person presence matters. You will be the human face of HR for the people who work there: visible, accessible, and genuinely connected to the energy of the team. Building those relationships in person and being the person people actually know and trust is a meaningful part of what will make you successful here.
If you are someone who thrives on variety, values connection, and wants to grow into a more senior strategic HR role at a company that is scaling fast, we would love to hear from you!
🎯 What You’ll Be Doing:
Business Partnership
- Build and maintain trusted relationships with managers and directors across assigned client groups, serving as their primary HR point of contact and a credible advisor on all people-related matters.
- Develop a deep understanding of business unit goals, challenges, and operating context to proactively align HR strategy with operational needs.
- Leverage HR analytics, dashboards, and AI‑enabled tools to identify trends, risks, and opportunities across workforce, engagement, performance, and retention.
Performance Management
- Own and lead performance management processes within client groups, advising managers on best practices for feedback, documentation, development planning, and accountability.
- Partner with leaders to set meaningful performance goals and provide expert guidance on performance improvement strategies.
- Coach and advise managers through difficult conversations, performance improvement plans, and disciplinary processes — escalating high-risk situations with well-developed recommendations.
Employee Relations
- Own and resolve a broad range of employee relations matters across both Canada and the U.S., applying sound judgment and deep expertise in employment law across both jurisdictions.
- Lead workplace investigations independently, ensuring outcomes are handled with empathy, confidentiality, rigour, and timeliness.
- Manage leaves of absence (e.g., parental, disability) end-to-end, ensuring a smooth employee experience and full compliance with relevant legislation across Canada and the U.S.
- Collaborating with managers and employees to identify internal growth opportunities by developing career pathing frameworks, facilitating career conversations, and supporting transitions such as lateral moves, promotions, or team changes.
HR Programs & Initiatives
- Manage the execution and continuous improvement of HR programs within client groups, including engagement surveys, performance cycles, and learning and development initiatives.
- Contribute to the design and evolution of HR processes and policies in collaboration with the People Operations team, bringing a client-group lens to enterprise solutions.
- Partner with business leaders on change management efforts during organizational transitions, restructures, and strategic shifts — advising leaders on approach, communication, and people impact.
🚀 What You Bring:
- 5+ years of progressive HR experience, with progressive HR experience and/or HRBP background.
- Post-secondary degree in Human Resources, Business Administration, or a related field (or equivalent experience).
- Deep expertise in employment law and HR best practices, with strong working knowledge of Canadian and US employment legislation
- Proven track record of independently owning and resolving complex employee relations matters, including investigations, disciplinary processes, and conflict resolution.
- Demonstrated ability to coach, challenge, and influence people leaders — moving them from transactional management to strategic people leadership.
- Exceptional communication and relationship-building skills, with the ability to earn trust, create psychological safety, and navigate sensitive situations with discretion.
- A bias for action, accountability, and impact — you bring recommendations, not just questions, and you follow through.
- Strong analytical thinking with the ability to identify patterns, interpret nuance, and translate data into proactive, people-centred solutions.
- Proven ability to manage competing priorities and lead through ambiguity in a fast-paced, evolving environment.
- Proficiency with HRIS and people management systems (e.g., BambooHR, Workday, Lattice) and Microsoft Office / Google Workspace.
🌟 What Sets You Apart:
- SHRM-CP, PHR, CHRL or equivalent HR certification.
- Experience supporting multiple business functions or client groups simultaneously.
- Exposure to organizational design or change management projects.
- Experience supporting client-facing or professional services teams - such as Implementation, Solutions Engineering, Support, or Training and Enablement - particularly in a SaaS environment.
🚀 Interview Process:
We know your time is valuable. We’ve designed this process to be transparent, efficient, and enjoyable from start to finish. ✨
📞 Step 1: Recruiter Screening Conversation A relaxed conversation to learn about your HR background, your goals, and what’s drawing you to SpryPoint. We’ll walk you through the role and make sure this feels like a mutual fit.
👩💼 Step 2: 60-Minute Interview with Victoria, our Senior Manager, HRBP. A deep dive into your HR experience, how you partner with business leaders, and how you navigate complex employee relations and performance situations. Expect a candid, conversational discussion.
📝 Step 3: Assignment Presentation with our People Leadership Team. A practical scenario designed to give you a chance to show how you think through real HR challenges. We keep it grounded in reality — no trick questions, no textbook answers. You’ll walk us through your thinking together.
🎤 Step 4: Final Interview with our CFO & Director of Client Solutions. You’ll meet with each of them separately for a 30-minute conversation, back-to-back in one sitting — 60 minutes total. Our CFO will speak with you from a people leadership lens, while our Director of Client Solutions will give you a taste of what it’s like to be on the receiving end of an HR partnership — bringing real questions and scenarios a business leader might bring to your door on any given day.
🤝 Step 5: Meet the Team. Before we wrap up the process, we want you to have the chance to meet some of the people you would be working alongside every day. This is intentionally low-key — think of it as a casual meet and greet rather than an interview. We want you to walk away feeling confident, not just about the role, but about the team and the environment you would be stepping into. This step is as much for you as it is for us.
🚀 Step 6: References & Offer We’ll reach out to a couple of your references to confirm all the great things we’ve learned about you. If all goes well, we would love to welcome you to the team.
Throughout the process, we’re looking at your ability to build trust, navigate complexity, influence without authority, and show up as a genuine partner to the business. We encourage you to bring your authentic self to every step. ✨
💫 Expect More From Your Career at SpryPoint
🚀 Work your way-Hybrid environment with an office in downtown Atlanta and flexible working hours
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
AI Disclaimer: 🔗[LINK]
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Accommodations
Need accommodations during our interview process? Let us know and we’ll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
