SuccessKPI

We started in 2017 to provide an on-demand platform that gives contact centers insights and tools, using AI and automation.

Our platform collects data from customer interactions across all channels. It integrates with popular CCaaS solutions like Amazon, Genesys, Twilio, UJet, LiveVox, Talkdesk, and Five9. We offer features such as Business Intelligence, Speech & Text Analytics, Real-Time Agent Assist, Quality Monitoring, and Workforce Management.

Our patented Playbook Builder™ uses Generative AI to turn insights into actions. This helps our customers increase automation, reduce agent churn and transfers, and improve their Net Promoter Score (NPS). We work with government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.

Our platform is certified for PCI, SOC2, HIPAA, GDPR, and FedRAMP compliance, and we design it for 100% uptime.

Our vision is to inspire and create improved experiences for everyone. We founded the company with the goal of building great experiences for both customers and employees, by solving key problems in contact centers.

Our core values are:

• Solving problems for our customers.
• Caring for our partners and teammates.
• Working hard while keeping perspective.
• Making simple tasks easy and complex ones possible.
• Being creative and innovative.
• Valuing inclusivity and diversity.

We are a global, fully remote company with 51-200 employees. We prioritize flexibility and work-life balance in our environment.

Our culture is built on a shared understanding, encouraging our team members to be innovators and builders. We are committed to a diverse and inclusive workplace, where everyone feels comfortable being authentic and can learn from each other. Our employees often describe our culture as collaborative, communal, empowering, and providing a strong sense of belonging.

We offer a robust set of benefits and perks, including:

• Remote Work: A fully remote environment with virtual headquarters, plus opportunities for digital and regional team events.
• Time Off: Unlimited paid time off (PTO) and flexible work schedules to support work-life balance. We also offer paid parental leave for birth, adoption, and fostering.
• Community & Wellness: Paid volunteer floating holidays to encourage community engagement. We provide competitive medical, dental, and vision plans, an employee assistance program, and host company-wide fitness challenges.
• Financial & Growth: Fair pay, equity grants, and an employer-matched 401(k). We also focus on career growth and development, including early career options through our internship program.