Job description
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Senior Technical Program Director
Location: Remote - US Work from Home. Commuting distance to Northern VA preferred. Otherwise must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, MO, NE, NC, NJ, PA, TN, TX, VA
Role Summary
SuccessKPI is seeking a Senior Technical Program Director to bring discipline, predictability, and transparency to our product delivery ecosystem. This role exists to eliminate misalignment across Product, Engineering, QA, Security, and Platform teams by establishing clear ownership, enforceable processes, and a single source of truth from planning through production.
This is a hands-on, senior individual contributor role with principal-level influence. You will not simply facilitate ceremonies; you will own delivery integrity, hold teams and leaders accountable to commitments, and ensure that quality, security, and stability are never sacrificed for speed.
If you thrive in complex, multi-team environments, are comfortable pushing back with data, and have successfully transformed chaotic delivery systems into predictable, high-trust operating models, this role is for you.
What You’ll Own
Delivery Ownership & Predictability
- Own end-to-end delivery execution across multiple engineering teams, ensuring every sprint and release has:
- Clear scope
- Identified dependencies
- Accountable owners
- Realistic delivery plans
- Establish and publish a weekly delivery scorecard (commit vs. delivered, carryover, blockers, risk).
- Reduce delivery variance and last-minute surprises through disciplined planning and scope control.
Cross-Team & Cross-Geo Alignment
- Lead Daily Scrums, Sprint Planning, Sprint Reviews, Retrospectives, and a highly effective Scrum of Scrums.
- Surface and resolve dependencies across Business Intelligence, Data Engineering, Data Integration, WFM, Real Time, and Platform teams.
- Maintain a unified sprint calendar and roadmap view for all stakeholders.
- Ensure consistent operating cadence and communication across U.S. and India-based teams.
Process Enforcement (Agile, SDLC & Release Governance)
- Define and enforce:
- Definition of Ready (DoR)
- Definition of Done (DoD)
- Sprint Scope Freeze
- Controlled hotfix and escalation paths
- Ensure releases follow auditable, repeatable paths, including:
- Code review
- Automated testing
- QA sign-off
- Product-owned UAT approval
- Escalate scope creep, readiness gaps, or delivery risk early, with data
Tooling & Metrics Governance
- Own Jira and GitLab governance to ensure tools enforce behavior, not bypass it.
- Standardize Jira configurations across teams and implement Jira Versions/Releases for unified deployment tracking.
- Champion GitLab adoption, including:
- MR approval gates
- CI/CD enforcement
- Security scanning (SAST, DAST, secret detection)
- Deployment governance
- Establish and track meaningful delivery metrics, including:
- Lead time
- Deployment frequency
- Change failure rate
- Defect leakage
- Sprint predictability
- DORA metrics
Continuous Improvement & Cultural Change
- Conduct value stream mapping to identify bottlenecks, wait time, rework, and opportunity cost.
- Maintain a prioritized backlog of delivery improvements.
- Facilitate retrospectives and post-mortems that focus on systemic fixes, not blame.
- Build a culture where teams can safely say “no” to unrealistic demands and leaders trust the data.
Decision Authority
- Has authority to pause releases that do not meet agreed quality, security, or readiness standards.
- Has direct access to Engineering, Product, and Executive leadership for escalation when delivery integrity is at risk.
Qualifications
- 10+ years in software delivery, with 5+ years leading multi-team technical programs.
- Proven success implementing and scaling Agile and SDLC discipline across complex environments.
- Strong technical fluency in CI/CD, DevOps practices, cloud platforms (e.g., AWS), and modern SaaS architectures.
- Hands-on experience with GitLab, GitHub Enterprise, or Azure DevOps at an enterprise level.
- Demonstrated ability to influence without authority and hold firm boundaries under pressure.
- Experience working with geographically distributed teams (U.S./India strongly preferred).
- Familiarity with security and compliance frameworks (SOC2, ISO 27001).
- PMP, CSM, SAFe, or similar certifications are a plus.
What Success Looks Like
- Sprints run with forecasted scope and minimal carryover.
- Releases are predictable, auditable, and repeatable.
- QA tests before production — not in it.
- Deployment time drops from hours to minutes.
- Fewer escalations, higher trust, and measurable delivery improvement.
SuccessKPI US Benefits: Read more about our benefits here
Why work for SuccessKPI:
- Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
- Opportunity to work for a fast-growth global company in the rapidly growing analytics space
- Opportunity for career development and growth opportunities as we grow and scale
- Opportunity to build industry relationships and work alongside seasoned industry experts
- Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
