Job description
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
We are looking for a passionate and talented Accounts Receivable and Collections Representative to help maintain the overall health of our receivables. Your focus will be all things related to past due A/R, including dunning, outreach, negotiation and payment processing. This role will require strong analytical and problem-solving skills, exceptional communication and organizational skills, and the ability to work independently as well as cross-functionally with our Customer Service and Account Management team.
Your Area of Focus
- Contact customers via phone/email to keep their accounts current.
- Negotiate payment plans with customers without jeopardizing the relationship with Tebra to collect all past due invoices.
- Resolve payment discrepancies and short payments.
- Resolve credit card payments, ACH, and payment failures.
- Communicate with outside collection agencies.
- Responsible for Cash application which includes: validating daily transactions, write-offs, maintaining the cash clearing GLs, and resolving any discrepancies.
- Make recommendations and implement actions necessary to maintain and improve department metrics including Days Sales Outstanding (DSO) and AR Aging Over 90 Days.
- Provide outstanding customer service and assist our clients (Internal & External) with all aspects of their invoicing, accounts receivable, collections, and pricing related questions through email, inbound and outbound calls.
- Provide a positive image for Tebra to customers by cheerfully assisting customers with invoicing and payment related problems.
- Manage and maintain accurate data information across multiple Accounting and Support Programs, investigate and reconcile differences among systems.
- Adhere to the invoicing and collection timeline to complete all tasks and meet financial deadlines.
- Perform daily invoicing functions within the accounting department and support accounts receivable by generating accurate, complete, and timely invoices using billing software.
- Identify billing errors and patterns. Understand and recalculate invoice items based on complex contract terms. When needed, actively work with other departments to get needed documents and respond to customer requests, and implement corrections.
- Understand the impact of errors to the accounting record, revenue recognition and a customer’s ongoing contract.
- Understand and troubleshoot customer issues with payment methods and payment terms, while observing the security of sensitive payment data.
- Enforce company policy regarding contractual obligations, billing terms and credits. Use judgment to maximize customer satisfaction and company financial objectives.
- Suspend and cancel customer accounts for non-payment. Work with those customers to make payment arrangements and restore access to their accounts.
- We’ll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, medical practice staff or medical billers learning about Tebra for the first time). You’ll assist customers by answering phone calls and responding to emails in a timely, friendly and informative way. You’ll have the opportunity to learn about Tebra, the medical billing industry, invoicing and accounts receivable- ultimately becoming a Subject Matter Expert on all topics and a trusted resource for our clients.
Your Professional Qualifications
- 3+ years of experience handling accounts receivables, deductions, credit, and collections.
- 3+ years of experience handling inbound/outbound calls.
- High School Diploma. Additional education is preferred.
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- Ability to be a critical resource to the team and assist customers, making outbound phone calls, receiving inbound calls, responding to emails in a timely, friendly, and informative way.
- Amazing telephone presence and LOVE of talking on the phone.
- Excellent verbal and written communication skills and the ability to effectively interact with customers.
- Experience working in a high volume environment with thousands of transactions.
- Experience working with credit card payments, payment failures, and charge-backs.
- Ability to solve complex mathematical problems related to pricing, discounts, and penalties. Basic knowledge of accounting principles.
- Ability to multi-task in a very high-paced, results-oriented environment and set priorities, and work independently and/or with the team to execute many assignments in a quick and efficient manner with superior results.
- Confident and diligent with strong organizational skills.
- Self-motivated, proactive and approach tasks to identifying opportunities for process improvements.
- Demonstrate high levels of professionalism, sound judgment, critical thinking, and problem-solving skills.
- Ability to recognize and communicate issues and roadblocks to team members and management.
- Solid Excel skills.
- Bonus points for having knowledge in using contract management software (Salesforce/CPQ), NetSuite, Google Drive, GoTo CXone.
- Experience in a software company. Or healthcare. Or accounts receivable.
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-SS1 #LI-Hybrid
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI’s Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
