Job description
TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within the Tampa, FL or nearby cities.
Duties:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
5+experience in a call center
Associates Degree
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
