Job Description
Account Manager - London, UK (Hybrid)
At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people.
As an Account Manager, you will act as a critical bridge between Ten and its corporate clients, managing day‑to‑day relationships while supporting commercial growth, contract performance, and long‑term client retention. This role focuses on managing established corporate accounts (primarily within financial services), ensuring service excellence, stakeholder satisfaction, and identifying opportunities for growth and innovation.
This is a client‑facing, commercially driven role suited to a high‑potential individual who demonstrates strong relationship‑building skills, confidence with data and insights, and the ambition to grow into a more senior account management role over time.
Key Responsibilities:
Client Relationship Management
- Act as the primary point of contact for assigned corporate clients, building trusted, long‑term relationships with key stakeholders.
- Develop a strong understanding of client objectives, commercial priorities, and operating environments.
- Ensure Ten consistently meets and exceeds contractual service commitments.
- Lead regular client meetings and business reviews, presenting performance insights and recommendations clearly and confidently.
Commercial & Account Growth
- Support the delivery of contract budgets and identify opportunities to grow revenue and profitability within existing accounts.
- Contribute to upsell opportunities through new services, pilot initiatives, engagement strategies, and marketing programmes.
- Use data and insights to support commercial conversations and influence client decision‑making.
Operational Coordination & Service Excellence
- Work closely with Service Delivery and internal operational teams to ensure consistent, high‑quality service delivery.
- Monitor account performance and proactively resolve issues in a timely, professional manner.
- Coordinate client‑specific marketing or engagement initiatives, including mailers and promotional activity.
Data, Reporting & Insights
- Analyse service usage, performance metrics, and financial data to identify trends, risks, and opportunities.
- Produce accurate, timely reporting with meaningful commentary for both internal stakeholders and clients.
- Translate data into actionable insights that drive continuous improvement and commercial outcomes.
Cross‑Functional Collaboration
Act as a liaison between clients and internal teams, ensuring clear communication and alignment.
Collaborate with Marketing, Proposition, Quality Assurance, Training, and regional teams to deliver against shared client objectives.
Escalate risks or issues appropriately, providing structured context and proposed solutions
Experience
- Approximately 3–5 years’ experience in account management, client services, partnerships, or a similar commercial role.
- Experience working with corporate clients, ideally within financial services or similarly professional, regulated environments (banking experience beneficial but not essential).
- Proven ability to manage multiple stakeholders and maintain strong client relationships.
- Commercial awareness with confidence working with data, reporting, and performance insights
Skills & Competencies
- Valid Passport for business travel & required to travel to meet service providers (at least twice per year)
- Strong relationship‑building and communication skills, with a high level of professionalism.
- Comfortable presenting insights and recommendations to senior client stakeholders.
- Data‑literate and confident working with numbers, performance metrics, and reporting.
- Organised, proactive, and able to manage competing priorities effectively.
- Marketing awareness, including experience supporting campaigns, communications, or engagement initiatives.
- A proactive, “go‑getter” mindset with clear potential to grow into a more senior role
Personal Attributes
- High energy, ambitious, and motivated to develop within a client‑facing commercial role.
- Collaborative and able to work effectively across teams and regions.
- Solution‑oriented, adaptable, and resilient in a fast‑paced client environment.
- Aligned to Ten’s values: Member Focused, Trustworthy, and Pioneering.
Our people are at the heart of our business, and we foster a culture of recognition and reward—both through regular appraisals and our annual Extra Mile Awards, where we celebrate those who go above and beyond in their roles. We also encourage all staff to incorporate their aspirations and interests into their careers at Ten, and we support their development every step of the way.
Rewards Designed Around You
- Competitive Salary based on experience, plus a performance-based bonus.
- Hybrid Working: Combine working from home with working from the office.
- Paid Time Away from Work: Enjoy a competitive paid time-off package, including one day each year to volunteer for a cause that matters to you.
- Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave.
- Extra Rewards: Access our lucrative Ten Loyalty Rewards program.
- Remote Working Holidays: Opportunities to travel and work!
- Employee Discounts: Enjoy great travel and entertainment discounts—just like our clients’ members do!
- Medical Aid Contribution: Company contribution toward medical aid.
- Late Shift Transport: Transport home for employees working late shifts (applies to those without a car).
- ICAS Employee Health and Wellness (EHWP): Confidential and free services for all employees.
- Be part of our global, dynamic, and inclusive team, with diversity at its core.
- Explore genuine career opportunities within a dynamic and international company.
