Job Description
Overview
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
As a Digital Content Administrator, you will support the content team by managing and uploading content on our Content Management Systems (CMS). You will collaborate with the Digital Content Project Manager to make sure tasks are completed on time and to a high standard. Your main duties include daily CMS administration, uploading content inventories, gathering and organizing data, and troubleshooting system errors. You will help achieve daily goals, ensure content is current across platforms, and handle multiple languages within the CMS. Maintaining accuracy and efficiency in all content management activities is essential. You will also work closely with the Content, Product, and Proposition teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Content Management and Administration:
Work closely with the Digital Content Project Manager to deliver tasks successfully and on time.
Oversee day-to-day CMS administration and upload content inventory to Content Management Systems (CMS).
Assist in achieving daily deliverables and ensure content is kept up to date across multiple platforms.
Manage multiple languages within CMS and troubleshoot system errors.
Data Management and Analysis:
Mine large datasets to extract, analyse, and cross-reference content.
Troubleshoot and correct any system errors to maintain data integrity.
Collaboration and Communication:
Communicate effectively with team members and stakeholders to ensure smooth workflow and task completion.
Provide regular updates on progress and any issues encountered.
BEHAVIORAL EXPECTATIONS:
As Digital Content Administrator, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude. You should demonstrate a sharp eye for errors, excellent attention to detail, and strong written and verbal communication skills. Your ability to work on different tasks simultaneously and deliver work to tight deadlines will be crucial to your success in this role.
We encourage diverse philosophies, cultures, and experiences.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
EDUCATION/EXPERIENCE:
- A Matric qualification with 2 years of experience in digital administration is required. Tertiary education is a plus.
- Essential skills include experience with online CMS systems and strong Excel abilities, particularly in handling large datasets. Advanced Excel skills are considered an advantage.
ROLE SPECIFIC COMPETENCIES:
Record of success in Digital Content Administrator managing content uploads and CMS administration.
Knowledge and expertise in digital content management and CMS systems.
Demonstrated ability to drive accuracy and efficiency in content management tasks.
Ability to promote best practices in digital content administration.
Strong organisational, communication, and time management skills.
Experience in working with large datasets and troubleshooting system errors.
Microsoft Office (Excel, Word, PowerPoint)
Guidelines for Hybrid/Home Office:
- This role requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement.
- A secure home office at your confirmed address, free from background noise or other distractions when working remotely
- Internet service must meet minimum requirements and minimum speed check must be completed
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience
- Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange (‘TENG’). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
