Job Description
Do you have a love for IT and a desire to dive into a hands-on experience in an energetic and fast-moving setting? This is a wonderful chance for you to learn from seasoned engineers, hone your practical technical skills, and truly understand how IT support operates in a global lifestyle business.
Overview
At Ten, we’re a leading global lifestyle management company with over 1,300 employees across 24+ locations worldwide. We’re excited to welcome IT Interns to join our dynamic team and gain hands-on experience in a fast-paced, international environment.
In this role, you’ll be supported by our IT Service Team and trained to provide entry-level technical support and troubleshooting, helping to keep our systems running smoothly. You’ll assist with hardware, software, and user-related queries while delivering great customer service.
This is a fantastic opportunity to kickstart your career in IT, with mentorship from experienced engineers and real exposure to day-to-day IT operations.
Please note that candidates with prior IT experience (from previous internships or work) will not be eligible for this position.
Main Duties and Responsibilities
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.
Working within an IT Support Service Desk environment responding to technical support requests via phone, email, or ticketing system
Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)
Diagnose and resolve hardware, software, issues
Answering all inbound calls via the contact centre
Provide 1st-line telephonic IT support to global users
Maintain inventory of IT assets and equipment
Escalate issues to IT Support Engineers as required
Work with IT Support Engineers to gain experience
Taking ownership of incidents and service requests assigned to you; responding to these within SLA and managing to resolution
Contribute fully as an active team member and ensure team objectives are achieved
Work rotational shifts between 8am - 6pm (SA time)
Only candidates based in Cape Town are eligible
The role requires working onsite for the first 3 months, followed by a flexible working model
Excellent communication skills are essential, as the position involves primarily telephonic support with users from global offices
No prior work experience is necessary
Matric certificate required
An IT-related qualification or certification is needed
Ability to learn quickly and adapt in a fast-paced environment
Reliable internet connection at home is required
A quiet and suitable home/work environment to provide uninterrupted support
Strong motivation and passion for technology and customer service
Trustworthy and dependable individual
If you meet these requirements and wish to apply, please submit:
- A cover letter explaining why you are a suitable candidate for the internship (maximum half an A4 page)
- A CV not exceeding 2 pages
Hybrid/Home Office Guidelines:
- This position is based in Cape Town and requires commuting to the office at least twice a week; this is mandatory
- A secure home office at your registered address, free from distractions or background noise when working remotely
- Your internet service must meet the minimum requirements, and a speed check must be completed
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience
- Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don’t have a car).
- ICAS Employee Health and Wellness (EHW P) services which are confidential and free for all employees to use.
- Safe & secure offices in the Foreshore with complimentary off-street parking.
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange (‘TENG’). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
