Job Description
Shape the Future of Service Excellence with Ten!
Driving Innovation. Building Trust. Redefining Service Excellence.
Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, and Swisscard. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.
Millions of individuals worldwide have access to Ten’s services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.
We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.
For more information, check out our Welcome to Ten video!
We are looking for a Motion Graphic Designer to take creative ownership, produce polished and engaging video content, and contribute meaningfully to the growth and refinement of our brand’s video output.
Your role involves managing projects end-to-end, collaborating with stakeholders across teams, and leading the visual execution of motion-driven content and other video related content.
The priority for this role is of the utmost importance to the business, marketing, and video team.
You will work closely with the Global Marketing and Video teams.
Key responsibilities:
Conceptualise, design, animate, and edit high-quality video and motion graphics content for a range of platforms (B2B and B2C).
Work closely with the global Creative, Marketing, and Brand teams to execute briefs and produce best-in-class video content.
Monitor & analyse performance of videos and engage with users across multiple platforms to establish a strong-footed digital presence for Ten.
Lead the visual and motion direction on projects, ensuring strong storytelling, brand alignment, and creative cohesion.
Develop creative ideas and propose innovative approaches to video content creation, staying informed on industry trends, tools, and techniques.
Translate scripts, storyboards, and loose concepts into polished animated and edited video outputs.
Manage projects from brief to delivery, including planning, editing, motion design, versioning, and preparing final renders.
Collaborate with internal teams and external partners where required, ensuring a smooth production pipeline.
Contribute to integrated marketing campaigns by developing compelling visual content that enhances the overall creative strategy.
Minimum 2 years of experience in video editing, motion graphics, and animation.
Expert-level proficiency in Adobe Premiere Pro and After Effects, with working knowledge of other Adobe Creative Cloud applications.
Strong skills in creating motion graphics, kinetic typography, animated elements, and graphic integrations.
Highly proficient in video production techniques and equipment.
Experience producing content for digital and social platforms.
Strong attention to detail and ability to deliver polished, professional final products.
Excellent communication and collaboration skills across internal and external stakeholders.
Ability to take direction, respond constructively to feedback, and manage multiple projects simultaneously.
Capable of independently managing timelines, deliverables, and client communications where necessary.
Guidelines for Hybrid/Home Office :
- Located in Cape Town.
- Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
A competitive salary depending on experience.
Hybrid working. You can combine working from home and working from the office.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
