Job description
Own the performance of one of Ten’s most high-profile markets As Regional Director – North America, you’ll lead one of Ten’s most high-profile and commercially significant markets . You’ll own the region’s performance end-to-end - from P&L and operational execution to service delivery and client satisfaction - leading a senior team across multiple locations.
This is more than a leadership role. It’s your chance to set new benchmarks for service, make market-shaping decisions, and create results that influence Ten’s global business. You’ll have the authority, resources, and platform to unite cross-functional teams, sharpen operational efficiency, and deliver outcomes our members and clients feel every single day.
If you thrive on ownership, accountability, and delivering measurable impact - and have the vision to elevate both a market and the people within it - we’d like to hear from you.
You’ll be accountable for delivering our core business goals and current-year priorities in North America. That means driving commercial growth, operational excellence, service quality and client satisfaction in one of the most competitive service markets in the world. You’ll lead high-performing, cross-functional teams and work closely with Service, Client Services, Proposition, Technology, Finance, and People teams to implement market-specific growth strategies and innovations - all while aligning with Ten’s global vision.
Your key priorities will include:
- Delivering exceptional service quality through our teams.
- Delivering strong commercial and operational performance across multiple offices and service lines.
- Strengthening and expanding strategic client relationships and supplier partnerships
- Driving revenue and contribution margin growth through targeted initiatives.
- Inspiring and developing a diverse, high-performing leadership team.
You’re the kind of leader who:
- Has a proven track record of senior operational leadership with full P&L accountability in North America.
- Understands the demands of service-led industries (luxury, hospitality, travel, concierge) and how to exceed them.
- Builds trust and influence quickly with both clients and internal teams.
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
🌎 Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
At Ten, we’re not just the global leader in lifestyle and concierge services - we’re shaping the future of how premium service is delivered.
With operations in over 20 markets, a client base that includes millions of members worldwide, we are the dominant player in our industry. Our scale, reputation, and expertise set us apart - but it’s our innovation that keeps us ahead.
We are a product-led, technology-first business. Our proprietary AI, including Talia, transforms the way our members interact with us - enabling seamless, personalized experiences at speed and scale. This combination of world-class human expertise and cutting-edge technology allows us to deliver outcomes our members notice and value every single day.
Our mission is simple: to be the most trusted service business in the world. And we’re well on our way. With an ambitious global strategy, market-leading client partnerships, and an unwavering focus on people, innovation, and performance, Ten is the place where you can make a lasting impact. Click here to find out more about us.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Thank you for considering a career with us. Don’t miss the opportunity to join our team!
