Job Description
About the Role
We are looking for an experienced and commercially driven Senior Partnership Manager to grow and develop our supplier relationships and strategic partnerships across Sport, Music, Theatre, Arts, Retail, Dining, and Luxury Brands.
Your mission is to secure priority and guaranteed access to the world’s most sought-after experiences, delivering unique benefits to our members and corporate clients globally. You will play a key role in driving revenue growth, increasing engagement, improving NPS, and fulfilling contractual obligations for exclusive client benefit programs.
This is a strategic and hands-on role requiring strong negotiation skills, commercial acumen, stakeholder management, and a passion for lifestyle industries.
Key Responsibilities
Partnership Strategy & Growth
- Take full ownership of all partnerships and contracts within your market across all genres
- Develop and execute clear partnership strategies to ensure best-in-market offers, access, inventory, and commission agreements (where appropriate)
- Identify and secure new brands, suppliers, and innovative partnership opportunities
- Negotiate preferential rates, exclusive access, events, and value-added benefits
- Contribute to the Global Proposition Strategy through innovative and forward-thinking initiatives
Revenue & Performance Management
- Drive revenue growth through commission models and increased engagement
- Monitor redemption rates, performance data, demand trends, and analytics
- Continuously refine strategy by region, member segment, and client needs
- Improve member satisfaction and NPS through high-quality supplier delivery
- Propose and implement campaigns to positively impact revenue and efficiency
Stakeholder & Relationship Management
- Build and maintain strong relationships with partners to ensure long-term sustainable growth
- Work closely with Lifestyle Managers (LMs) across APAC to maximize partnership usage
- Ensure internal systems (Knowledge Base, CRM, Copilot, etc.) are updated with accurate partner information
- Collaborate with Content & Marketing teams to ensure maximum exposure of offers and events
- Partner with Client Services and Regional Business Development Managers on client-related matters and new business proposals
- Act as a senior point of contact and escalation for key partners and clients
Operational Excellence
- Monitor supplier performance and ensure consistently high service quality
- Drive process improvements and share best practices across regions
- Work cross-functionally to create a holistic vendor engagement strategy
- Ensure teams across regions are informed and leveraging partnerships effectively
- Stay ahead of competitors and market trends to maintain market leadership
Skills & Qualifications
Experience
- Proven experience in partnership management, procurement, or business development within lifestyle industries (dining, live entertainment, retail, luxury, hospitality)
- Strong contract negotiation and supplier management experience
- Demonstrated track record of securing partnerships, offers, or managing sales/negotiation teams
- Experience working in customer-centric industries with a focus on service excellence
- Experience in account management with senior stakeholders
- Project management experience managing complex, multi-stakeholder global initiatives
Commercial & Strategic Skills
- Strong commercial acumen and negotiation capability
- Ability to analyze performance data and translate insights into strategy
- Experience creating and executing strategic partnership plans
- Innovative mindset with a proactive approach to identifying new revenue opportunities
- Awareness of global lifestyle trends and competitor activity
Technical Skills
- Proficiency in Excel, PowerPoint, and CRM systems
- Experience using marketing tools and social media to promote partnerships and campaigns
Personal Attributes
- Strong communicator with the ability to influence and motivate cross-functional teams
- Natural networker with strong relationship-building skills
- Results-driven with a high level of accountability
- Ability to thrive in high-pressure environments
- Passion for delivering exceptional member experiences while driving commercial success
- Professional leadership style, promoting best practices and a culture of excellence
What We Offer
- Opportunity to shape and drive high-profile global partnerships
- Exposure to leading brands across lifestyle industries
- A dynamic, international and collaborative environment
- The ability to make measurable commercial and customer impact
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits:
- A competitive salary will be offered depending on experience
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
- One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year!
- Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Possibility of growth within a dynamic and international company
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”
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