Job Description
Lead Europe Travel Operations | Elevate Exceptional Experiences
Are you passionate about delivering seamless, high-quality travel experiences at scale—while leading and developing high-performing teams?
We’re looking for a dynamic and detail-driven Team Manager for Europe Travel Operations to play a pivotal role in shaping how our Lifestyle and Travel Managers deliver exceptional service to our members.
This is a role where operational excellence meets people leadership—perfect for someone who thrives on improving processes, coaching others, and driving impact across a fast-paced, international environment.
Key Responsibilities
- Support & Quality Assurance
Provide QA, coaching, and day-to-day operational support to Lifestyle and Travel Managers, ensuring consistent service excellence.
- Operational Oversight
Manage escalations, AUX lists, crisis reporting, and cross-functional queries across European Travel operations.
- Team Leadership & Development
Lead, mentor, and develop a high-performing team, including conducting performance reviews and creating structured development plans.
- Commercial & Compliance Management
Oversee Swiss Card waivers, Centurion authorisations, and commercial checks, ensuring accuracy, compliance, and reporting integrity.
- Process & Systems Improvement
Maintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement improvements.
- Workforce Planning & Hiring
Support workforce planning, role design, and cross-regional recruitment initiatives.
- Supplier & Proposition Coordination
Manage supplier updates, training, and market insights to ensure a competitive and relevant travel offering.
- Reporting & Business Support
Deliver monthly reporting, analyse trends, support risk management, and contribute to internal communications.
Experience
Strong background as a Senior Travel Specialist with deep exposure to European corporate/premium travel markets.
Leadership experience managing Travel Specialists, and multi‑market operations.
Expertise in QA, workflow management, SLA performance, crisis response, and cross‑functional collaboration.
Knowledge
Deep understanding of European travel suppliers, loyalty programmes, and CRM systems.
Strong grasp of commercial accuracy rules, trends, digital tools, and operational processes.
Skills
- Fluency in German and English (written & verbal).
- Excellent leadership, coaching, communication, and stakeholder management capabilities.
- Strong analytical skills with the ability to interpret data and drive improvements.
- Resilient, organised, detail‑oriented, and confident handling complex escalations.
- GDS certification (Amadeus/Galileo/Sabre) advantageous.
- Professional development in leadership/travel operations beneficial.
Other
- Valid work authorization that permits you to live and work in South Africa
Guidelines for Hybrid/Home Office:
- We are ideally seeking exceptional candidates to be based in Cape Town
- Please note that you will be asked to enter into a hybrid working arrangement- at least 2x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video https://tenlifestylegroup.com/ten-tv/
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”
