Job Description
At Ten, our ambition is clear: to become the most trusted service business in the world. As the global market leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and an international network of expert Lifestyle Managers. With rapid growth and bold plans to innovate and elevate service excellence, we continue to redefine what premium service means.
We are currently seeking an experienced Travel Lifestyle Manager to deliver exceptional, end-to-end luxury travel solutions for our members. This role is ideal for a commercially minded travel professional with strong destination expertise, a passion for personalised service, and the ability to thrive in a fast-paced, contact-centre environment while maintaining the highest standards of quality.
The Role
As a Travel Lifestyle Manager, you will curate bespoke global travel experiences, ranging from straightforward bookings to highly complex luxury itineraries. Working closely with global travel specialists, lifestyle teams, and premium suppliers, you will ensure every journey reflects Ten’s commitment to excellence.
Key responsibilities include:
Conducting in-depth consultations with high-net-worth members to understand their preferences and expectations.
Designing tailored itineraries featuring luxury accommodation, exclusive experiences, and premium transport.
Leveraging strong supplier relationships to secure competitive, high-value travel solutions.
Providing expert insight into destinations, trends, and emerging opportunities.
Managing bookings, documentation, and internal records with accuracy and efficiency.
Delivering exceptional service throughout the full travel cycle and resolving issues professionally.
Proactively promoting Ten’s wider lifestyle services, including dining, events, and special occasions.
What We Are Looking For
Essential Requirements:
Minimum of five years’ experience in leisure travel consulting, including extensive GDS use (Amadeus essential).
English C1
Strong knowledge of the UK travel market and high-net-worth client expectations.
Proven experience creating complex European and worldwide itineraries.
Excellent communication skills with a refined, professional writing style.
Strong organisational ability and confidence managing multiple priorities.
Experience working independently without supervision.
High digital literacy and proficiency with Microsoft 365.
Preferred:
IATA certification.
Experience working with luxury DMCs or premium tour operators.
Working Schedule:
This position operates within a contact-centre environment and requires flexibility. The role requires shift work, including weekends and late shifts.
Benefits
Grocery and food vouchers scheme.
Hybrid working model, offering flexibility between home and office.
SGMM (Private Major Medical Insurance) and SV (Life Insurance).
Our Values
At Ten, our Travel Lifestyle Managers embody our values of being Member Focused, Trustworthy, and Pioneering. Success in this role requires exceptional attention to detail, creativity in itinerary design, resilience under pressure, commercial awareness, and the ability to collaborate effectively with global teams.
Why Join Ten
You will be part of a truly global organisation at the forefront of luxury lifestyle services, offering strong career development opportunities, international collaboration, and the chance to deliver memorable experiences for an exclusive member base
