Job Description
About the Role
The Travel Partnerships Manager is a key player within Ten Group’s Global Travel Proposition team, combining operational excellence with commercial impact. You will own reporting, analysis, and administrative processes that keep the team running efficiently, while also supporting supplier partnerships, negotiations, and marketing initiatives that drive revenue and enhance the member experience.
This is a dynamic, hybrid role where your contributions directly influence the team’s performance and growth. You’ll work closely with Partnership Managers, Lifestyle Managers, and cross-functional teams to ensure that our travel offerings are seamless, competitive, and engaging for members worldwide.
The ideal candidate is proactive, organised, commercially-minded, and able to manage multiple priorities in a fast-paced environment. You’ll have the opportunity to innovate, improve processes, and bring fresh ideas that shape how the team operates and delivers results.
Why this role is exciting: You will have both operational and strategic influence, contributing to global travel partnerships, commercial growth, and a world-class member experience.
KEY RESPONSIBILITIES
Key Responsibilities
Team Support & Admin (50%)
- Manage the Strategic Partnership inbox, supporting Lifestyle Managers globally.
- Coordinate onboarding, logins, and portal access for Travel Lifestyle Managers.
- Support ad-hoc administrative duties, project coordination, and database management.
- Maintain accurate reporting for revenue tracking, commissions, and monthly reports.
- Perform pricing checks, competitor analysis, and support decision-making.
- Continuously improve team processes and share best practices.
GHC Database & Digital Management
- Maintain Preferred Partnership Programs and internal documentation.
- Oversee rate loading, hotel mapping, and digital accuracy in GDS and partner platforms.
- Support troubleshooting and liaison with tech teams to ensure seamless digital delivery.
Commercial & Partnership Management (50%)
- Manage and strengthen existing supplier relationships; identify operational improvement opportunities.
- Onboard new partners, including contracts, reporting, and digital offer integration.
- Collaborate with teams to ensure offers achieve maximum visibility and engagement.
- Represent Ten at industry events, partner meetings, webinars, and site visits.
- Identify commercial growth opportunities and implement strategies to drive revenue.
- Support paid marketing initiatives and track engagement metrics.
Requirements & Core Competencies
Experience & Skills
- Strong communication and interpersonal skills with internal and external stakeholders.
- Excellent attention to detail; ability to manage multiple priorities simultaneously.
- Understanding of OTA distribution, wholesaler net rates, concierge and luxury operating models.
- Analytical skills with confident use of Excel and data reporting.
- Experience preparing client-facing presentations.
- Ability to lead new business initiatives and align them with travel proposition goals.
- Flexible, adaptable, and able to thrive in a fast-paced, dynamic environment.
Core Competencies
- Strong communicator & relationship builder
- Commercially minded with a proactive approach
- Data-driven, process-oriented, and efficiency-focused
- Creative problem solver with innovative thinking
- Independent, self-motivated, and collaborative
- Positive, hands-on, and solution-oriented
Guidelines for Hybrid/Home Office:
- This role is Cape Town–based and requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement.
- A secure home office at your confirmed address, free from background noise or other distractions when working remotely
- Internet service must meet minimum requirements and minimum speed check must be completed
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience
- Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don’t have a car).
- ICAS Employee Health and Wellness (EHW P) services which are confidential and free for all employees to use.
- Safe & secure offices in the Foreshore with complimentary off-street parking.
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange (‘TENG’). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
