Job Description
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member’s unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24⁄7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you’re in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Business Development Manager - Japan
Location of the role: Tokyo
As a Business Development Manager at TrustYou, you are responsible for acquiring new clients within your assigned sales region and introducing them to our products. You closely cooperate with our international team and together you will be responsible for the achievement of our strategic sales goals.
You will be part of our international Business Development Team. As our ideal candidate, you come with extensive experience in the hospitality industry and sales experience. You convince us with your excellent communication skills (both oral and written), your resistance to stress and your positive mindset.
In your role, you will make an impact by….
- Making cold outbounds to targeted customers.
- Owning an entire sales cycle from qualifying leads to closing.
- Presenting and selling TrustYou Products to potential clients on the phone, in webinars and on-site.
- Conducting negotiations and closing contracts
- Planning and managing seminars and exhibitions
- Attending seminars and exhibitions to generate leads
- Optimizing the process from initial negotiations to order receipt
- Preparing proposal materials and quotations
- Collaborating with Marketing and Sales operations teams
You are a perfect fit, if you …
- Have a minimum of 3 years of Business Development and corporate sales.
- Have prior experience in the hospitality industry is a plus, but not a must.
- Have business level English language skills. Fluency in Korean language is a BIG plus.
- Possess excellent interpersonal skills with colleagues and clients
- Possess the personal qualities of a winner – self-starter, get-it-done, energetic, persistence, confident decision maker.
- Are flexible and eager to work in a team of young aspiring professionals
- Enjoy using sales tools
- Are experienced in Salesforce CRM.
And most importantly, what’s in it for you…
- Working in a global, diverse, and collaborative team
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
TrustYou is an equal-opportunity workplace.
We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
