Job Description
Description
The Big Picture
We aren’t looking for a corporate cog who manages dashboards from a 30,000-foot view. We are looking for a builder. Someone who knows that “revenue lifecycle” isn’t just a phrase on a slide deck, but the lifeblood of a growing SaaS company.
If you started your career in the chaotic early days of a startup, wore five different hats, and figured out how to patch leaking funnels with grit and curiosity, you’re our people. We need a mix of a strategic thinker and a relentless doer—someone who looks at data to find the “why,” but isn’t afraid to roll up their sleeves and fix the “what.”
What You’ll Do
You will own the post-acquisition revenue journey. Your obsession will be the economics of our customer lifecycle: maximizing Net Revenue Retention (NRR), smoothing out expansion paths, and hunting down churn before it happens.
Own the Metrics: Dig deep into the unit economics. You’ll be responsible for tracking, analyzing, and improving NRR, GRR, LTV:CAC ratios, and expansion velocity.
Tinker and Optimize: Map out the entire post-sales customer journey. Find the friction points where trial users drop off or expansion stalls, and design experiments to fix them.
Bridge the Gaps: Work cross-functionally with Product, Customer Success, and Marketing. You’ll be the connective tissue, ensuring our product’s value aligns with our monetization strategy.
Build the Playbooks: We aren’t an enterprise company with rigid processes. You will help build, test, and iterate on our automated expansion triggers, renewal playbooks, and lifecycle email tracks.
Who You Are
A Startup Native: You likely started at a small startup where you had to figure things out with zero budget and no documentation. You thrived in that environment and worked your way up by delivering results.
You’ve learned methods: Through experience, you have learned what is important and how to address activation and retention systematically, not on an ad hoc basis.
Curious by Default: You are a natural tinkerer. When you see a drop in a metric, you don’t wait for someone to ask about it—you hunt down the data, form a hypothesis, and test a solution.
A Doer and a Thinker: You can build a tool to project lifetime value on Monday, and write the copy for a behavior-triggered expansion email on Tuesday.
Requirements
4+ years of direct experience in Revenue Operations, Growth Marketing, or Customer Success Operations within a B2B SaaS environment.
Deep understanding of SaaS metrics (MRR/ARR, NRR, GRR, Churn, LTV, CAC).
Hands-on experience with modern SaaS tooling (e.g., HubSpot/Salesforce, Stripe, Mixpanel/Amplitude, ChurnZero/Gainsight, or similar stacks).
Proven track record of measurably improving retention or expansion revenue.
Zero enterprise baggage: We move fast, experiment constantly, and pivot when necessary. If you need a 3-month committee approval to test an idea, this isn’t the place for you.
Ideally, you have experience working with US small business customers.
