Job description
Company Description
Location: London, Hybrid working 2 days a week
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put people first. It’s all about you…
We are looking for a performance-focused Growth Enablement Manager to drive growth effectiveness across our customer contact centres in the fast-paced utilities sector.
You’ll have:
- Experience in a sales/growth enablement, training or performance role within a utilities contact centre ideally within utilities or a similar regulated sector.
- Strong understanding of utility products, market dynamics and growth drivers.
- Proven ability to influence frontline growth performance through data-driven interventions and high-quality enablement.
- Deep industry knowledge of the dynamics in either the Energy, Financial Services or Telco sector, with a viewpoint on the capabilities that drive value and growth for residential customers.
- Familiarity with CRM and sales platforms (e.g., Salesforce, NICE, Five9) and ability to analyse conversion, upsell, and call quality metrics
We work together. Your team and the people you will work with…
This role is central to turning commercial propositions — including tariffs, bundles, and value-added services — into frontline results.
You’ll act as the key link between the commercial function and our contact centres, ensuring that new offers are translated into compelling growth conversations and that agents are equipped, trained, and motivated to convert customer interest into measurable growth outcomes.
We deliver progress. What you’ll do and how you will make an impact.
Campaign Readiness & Execution
- Lead the enablement of commercial propositions across our contact centres.
- Translate complex regulatory or market-led propositions into customer-friendly messages.
- Drive consistent execution of offers and upsell opportunities
Growth Performance Delivery
- Monitor customer growth performance and proactively intervene to improve conversion rates.
- Work across Operations to identify performance gaps and deploy targeted coaching
- Feed insight to the commercial team to improve offer design, customer fit, or competitive positioning.
Enablement Tools & Content
- Create tailored growth and retention toolkits
- Ensure frontline teams have access to and confidence in the latest tools and knowledge bases
Training & Skills Development
- With support from People Enablement Teams, design and deliver engaging training sessions
- Support onboarding of new agents
Cross-Functional Collaboration
- Act as a key partner to the commercial, product, and regulatory teams to ensure alignment with business goals and compliance standards.
- Leveraging the power of people and technology, spark new growth and create a cohesive buyer and customer journey
- Support our product & technology teams to create personalised experiences that today’s customers expect.
- Work closely with relevant departments to coordinate campaign rollouts and messaging alignment across all customer touchpoints
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Share Options and a Save as You Earn scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Electric Car salary sacrifice scheme through Tusker
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Family-friendly policies, designed to help you and your family thrive.
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
