Job description
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn’stop places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and producebetter outcomes for our customers.
The Opportunity:
The Broker Relationship Manager is a strategic, relationship-focused role responsible for managing and growing partnerships with high-volume sellers. This position serves as a primary liaison between external partners and internal teams, ensuring strong performance, compliance with marketplace standards, and a high-quality customer experience.
This role works closely with Operations, Risk, Product, and Support teams to drive seller success, resolve complex issues, and support platform initiatives. The Broker Relationship Manager combines data-driven insights with strong relationship management to help partners optimize their businesses while advancing Vivid Seats’ marketplace objectives.
How your role contributes to the success of Vivid Seats:
- Strengthening long-term partnerships with high-volume sellers
- Supporting a reliable, high-quality supply of inventory that enables competitive pricing and broad selection for customers
- Driving operational consistency and accountability that improves fulfillment, delivery, and overall marketplace performance
- Helping reduce friction, errors, and escalations through proactive account management
- Contributing to a trusted, efficient marketplace that benefits sellers, buyers, and internal teams
How your role expectations will progress as a Broker Relationship Manag er in the first 30, 90, and 180 days:
30 days in
- Complete onboarding and training to gain a strong understanding of our platform, tools, and processes
- Learn how ticket marketplaces operate and how this role supports great customer and seller experiences
- Build relationships with team members and cross-functional partners
- Develop familiarity with performance metrics, reporting, and account workflows
- Begin contributing to basic account reviews and market analysis
90 days in
- Manage day-to-day interactions with assigned broker accounts under guidance
- Analyze seller performance and market trends to provide informed recommendations
- Support brokers in optimizing inventory, pricing, and fulfillment practices
- Proactively identify opportunities to improve efficiency and service quality
- Collaborate with internal teams to resolve operational and account-related issues
- Begin leading portions of account reviews and strategy discussions
180 days in
- Independently manage a portfolio of broker relationships
- Serve as a trusted advisor to sellers on growth, compliance, and performance improvement
- Lead complex initiatives related to account optimization and technology adoption
- Resolve escalated issues with professionalism and sound judgment
- Contribute ideas and best practices that improve team and marketplace performance
- Demonstrate readiness for expanded responsibility and long-term growth
What You’ll Bring:
- A persistent, relationship-focused, and professional approach to managing complex partnerships
- Proven ability to build trust, influence outcomes, and navigate challenging conversations
- Excellent written and verbal communication skills, with strong attention to detail and follow-through
- Strong analytical, problem-solving, and issue-resolution capabilities
- Demonstrated negotiation skills and sound business judgment
- Ability to balance advocacy for partners with accountability to marketplace standards
- Highly organized, with the ability to manage multiple priorities in a fast-paced environment
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can very. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.
Salary Range: $50,000-$75,000 plus variable commission incentives
Location: Chicago, IL
We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.
Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
