Job description
About WindshieldHUB
WindshieldHUB is a technology-driven auto glass company operating in 100+ cities across the United States. Our advanced online booking platform, nationwide technician network, and commitment to fast, reliable service have helped us serve over 1 million customers. As we expand, we are growing our Dispatch Department and looking for an experienced, organized, and proactive Dispatch Coordinator to help manage and optimize daily operations.
Position Overview
The Dispatch Coordinator plays a mission-critical role in ensuring technicians are routed efficiently, customers receive accurate updates, and same-day/next-day scheduling runs smoothly. This is a high-volume, fast-paced role requiring excellent communication, problem- solving, and multi-city coordination skills.
Key Responsibilities
• Plan, coordinate, and optimize routes for technicians across multiple cities.
• Assign jobs based on location, workload, and availability.
• Order and confirm correct auto glass parts.
• Communicate with technicians and customers throughout the day.
• Solve issues such as delays, cancellations, and part shortages.
• Review technician notes, photos, and job outcomes to ensure quality.
Required Skills & Experience
• 1–3 years dispatching or scheduling experience (auto glass preferred)
• Strong knowledge of routing and geographic optimization
• Ability to manage multiple technicians across multiple cities
• Excellent communication and organizational skills
• CRM and mapping tool experience
Preferred Qualifications
• Auto glass dispatch experience
• Knowledge of NAGS and warehouse processes
• Experience in home-service industries
• Bilingual is a plus
What We Offer
• Full-time remote position
• Supportive leadership and training
• Growth opportunities
• Fast-paced national company
How to Apply
Submit your application through JazzHR. Qualified applicants will receive an invitation to
complete a video interview on myInterview.com.
