Job Description
Lead UX Designer - Financial Services
📍 Mexico (CDMX or Guadalajara) | Hybrid
We are:
Wizeline is a global AI-native technology solutions provider that develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there’s no limit to what we can achieve.
Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.
We are looking for an Experience Designer (XD) to join our team and help craft end-to-end, omni-channel experiences for B2B2C financial services products. In this role, you will collaborate with cross-functional teams to design user-centered journeys that drive engagement, trust, and measurable business outcomes.
You’ll bring a strong mix of design craft, systems thinking, and business acumen, along with the ability to navigate complex stakeholder environments and translate insights into impactful experiences.
Key Responsibilities
- Lead the design of end-to-end digital experiences across multiple platforms, aligning user needs with business goals.
- Apply human-centered design methodologies to frame problems, co-create solutions, and deliver value across touchpoints.
- Create UX deliverables such as site maps, user flows, journey maps, wireframes, and interactive prototypes.
- Translate user insights, research, and behavioral data into actionable design strategies aligned with KPIs.
- Conduct competitive analysis, stakeholder interviews, and research activities to inform design decisions.
- Collaborate with cross-functional teams including product, engineering, content, legal, and compliance.
- Ensure designs meet accessibility standards (ADA) and regulatory requirements.
- Use tools like Figma and Adobe Creative Suite to design, prototype, and iterate efficiently.
- Facilitate design workshops, critiques, and collaborative sessions to drive alignment and innovation.
- Contribute to the evolution of design systems, best practices, and AI-enabled UX approaches.
- Mentor and guide other designers, fostering a culture of continuous improvement and high-quality design.
Must-have Skills
- 7+ years of experience designing user-centered digital products and experiences.
- Advanced English level (C1+), with excellent communication skills:
- Comfortable presenting in English
- Able to handle complex conversations and stakeholder interactions
- Strong ability to clearly articulate design decisions and rationale
- Strong portfolio (mandatory) demonstrating:
- End-to-end UX design work
- Business impact and customer growth
- Structured thinking and problem-solving approach
Core Capabilities
- Strong expertise in UX design, interaction design, and systems thinking.
- Proven ability to balance creativity with business strategy and product thinking.
- Advanced skills in wireframing, prototyping, and storytelling.
- Experience working in financial services or regulated environments.
- Ability to collaborate across cross-functional and distributed teams.
Leadership & Communication
- Strong leadership and facilitation skills.
- Ability to energize teams and drive alignment.
- Experience leading creative workshops and design sessions.
- Strong stakeholder management, including influencing without authority.
- Ability to connect design work to both strategic and tactical outcomes.
- Experience mentoring and coaching other designers.
Nice-to-have
- AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
- Experience contributing to or building design systems.
- Familiarity with accessibility and inclusive design best practices.
- Background in research, content strategy, or service design.
- Experience working in B2B2C or financial advisory platforms.
What we offer:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Hybrid Work Model
- Global Opportunities
- A Vibrant Community
- Total Rewards
*Specific benefits are determined by the employment type and location.
Find out more about our culture here.
