Job description
Taking applications from CT, MA as we follow a one day/week in office policy.
The position of Account Director, on our Strategic Services team, requires skills to build strong account satisfaction, retention, growth and reference-ability for one or more high priority accounts within our digital marketing agency. Key responsibilities include leading the development of best-in-class marketing solutions for clients including building strong client relationships through regular, proactive, value-added communication. This person must exhibit the core skill of the ability to grow their accounts, with a proven track record of client retention and growth.
Measures:
- Department P&L
- Client revenue and gross margins
- Client retention
- Prospect sales
Reports to: SVP, Strategic Services
RESPONSIBILITIES:
- Lead and manage 100% of client communications
- Actively participate in team meetings, providing insight in areas of difficulty
- Develop such a relationship with a client that you are the trusted advisor/partner – you’re thinking about their business from a strategic approach. You are able to ask them for referrals
- Proactive account planning
- Proactively push work through the agency
- Participate regularly in the pitch process/presentations
- Actively find growth opportunities with your clients and step in where there are issues with scope creep
- Fully understand the Primacy products/services and identify opportunities
- Responsible for the organic growth of current clients
- Remain in tune with clients and senses issues before they arise
- Hold poise and patience but stay firm in challenging client situations and manage those situations to resolution
- Remain aware of billing situation of clients
- Use your own network or look for new opportunities to broaden your own network
- Remain diligent about changes in the digital marketing landscape, be vocal about them with clients, and make it actionable
- Organize and lead large team and client meetings (ideation sessions, department meetings, trainings, etc.)
What it takes to succeed in this role
QUALIFICATIONS:
- 5+ years of Account Management digital marketing experience with agency background
- Experience in one of our core industries: financial services, healthcare, manufacturing, higher education
- Understanding of web site development, marketing, measurement and analytics, content management, digital marketing and internet technology
- Proficiency in writing project overviews
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem solving skills
The Perks:
- The best co-workers you’ll ever find
- Unlimited PTO
- Medical, Dental, Vision, 401(k) plus match
- Ongoing training opportunities
- Planned outings and team events (remote workers included!)
Compensation Range: We offer a competitive salary based on experience and qualifications. The compensation range for this position is $120,000 annually, with potential for bonuses, stock and additional benefits.
EEO & Accessibility Statement
DIGITAL UNITED is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodation during the application or interview process, please contact [email protected].
