Job description
The Account Executive will be the main liaison between the customer, facility, and operations staff and is responsible for the production, planning, and maintenance of trade shows or events as assigned by the supervisor.
Key Contributions of the Role
Consultation and preparation of floor plans.
Communication and coordination with facilities.
Establish and communicate deadline dates that are acceptable both to the customer and to Shepard via the Critical Path.
Manage graphic and structural design process to fit within client budget.
Preparation and distribution of exhibitor service manuals.
Orchestrate show planning to ensure all details of the show are communicated with operations prior to the move in of an event.
Preparation of an invoice to be given to the client on site; ensure all items have been properly billed to the client per the contract.
Periodical contact with the client throughout the year to continue the relationship between Shepard and the client and discuss areas for Shepard improvement and innovation.
Aid sales in the rebooking steps immediately following the execution of the contract including finding ways to extend the agreement without the bid process.
Strong written and verbal communication as well as organizational skills.
Excellent responsiveness and ability to balance multiple accounts.
Ability to meet deadlines within a fast-paced environment.
Proficient in Microsoft Outlook, Word, and Excel.
Bachelor’s degree preferred; equivalent experience may be exchanged for formal education.
Aligning With Our Values for Success
- Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
- Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company.
- Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service program.
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.
