Job description
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Job Summary
We are seeking a proactive, relationship-driven Account Manager to join our Petcare vertical at Togetherwork. This role will manage a portfolio of high-value Enterprise clients using our platform. You will be responsible for deepening customer relationships, driving renewals, identifying upsell opportunities, and delivering strategic business reviews and performance reporting. This role is 70% focused on customer retention and renewals and 30% on expansion opportunities. You will serve as a trusted advisor to clients while collaborating cross-functionally with Support, Product, and Implementation teams.
Responsibilities
Client Relationship Management
Serve as the main point of contact for Enterprise-level clients post-implementation.
Build strong, consultative relationships to understand clients’ operational goals and how our solutions support them.
Provide best practices guidance for product usage, integrations, and feature adoption.
Renewals & Growth
Lead annual and multi-year renewal processes, ensuring timely contract execution and minimizing churn.
Identify and execute upsell or cross-sell opportunities in partnership with the Sales team.
Maintain accurate tracking of renewal and growth pipelines in Salesforce.
Strategic Account Planning
Prepare and lead Quarterly Business Reviews (QBRs) tailored to client priorities, with insights on usage, billing, and performance metrics.
Deliver clear, data-driven strategic recommendations that highlight client ROI and reinforce platform value.
Provide feedback to internal stakeholders (Product, Support) based on client needs and trends.
Operational Excellence
Track all account activity including usage, contract value, and client communications within Salesforce.
Collaborate with the Finance team on billing questions, contract terms, and client payment tracking.
Ensure alignment between the product roadmap and client needs by advocating for enhancement requests.
Requirements
3–5 years of experience in account management, preferably in a SaaS, agency, or client-facing software environment.
Strong familiarity with Salesforce (required) and proficiency in using Asana, Monday.com, or Jira.
Experience managing multi-location or multi-user clients, ideally in a B2B setting.
Strong presentation and documentation skills, with experience preparing reporting decks and client-ready deliverables.
Comfortable working independently in a fast-paced, remote-first team environment.
Detail-oriented, with strong organizational skills and follow-through.
Preferred:
Experience in the petcare industry or working with service-based businesses.
Familiarity with APIs, integrations, and basic SaaS product concepts.
Experience with reporting tools such as Power BI or Zendesk Explore.
Bachelor’s degree
Soft Skills
Customer-Centric – You thrive on solving customer problems and building long-term relationships.
Strategic Communicator – You can communicate complex information clearly and are comfortable presenting to executive stakeholders.
Adaptable – You can juggle multiple accounts and priorities without losing focus or precision.
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Access Referral Form Here
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $50,000.00 to $90,000.00 USD per year plus commission (DOE).
