Job description
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Team:
We are seeking an experienced Account Manager based in Indonesia to oversee a portfolio of key strategic customers and partners including Grab, Super Bank, and other large regional clients. This role is fully remote but will require periodic travel to client sites to strengthen relationships and drive customer success.
Key Responsibilities: Account Management & Growth
- Manage and expand relationships with key strategic customers in Indonesia, including Grab, Super Bank, and other significant partners.
- Collaborate closely with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells.
- Actively identify and pursue opportunities for growth within existing accounts, enhancing adoption and maximizing the value delivered by JumpCloud’s solutions.
Key Responsibilities: KPI Ownership & Strategic Planning
- Primary KPIs include Net Annual Recurring Revenue, renewals, expansion revenue, and customer adoption metrics.
- Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities.
- Maintain accurate forecasting and consistently report on key performance indicators and pipeline health.
Key Responsibilities: Cross-Functional Collaboration
- Partner with Customer Success teams to deliver exceptional customer experiences, ensuring deep adoption and satisfaction.
- Collaborate with Marketing to execute targeted initiatives and campaigns that drive customer engagement and product usage.
- Work closely with New Business teams to smoothly onboard new customers into your portfolio.
Key Responsibilities: Reporting & Stakeholder Engagement
- Provide regular and transparent updates to regional leadership on portfolio performance, growth initiatives, and market insights.
- Engage effectively with internal and external stakeholders to align strategies and ensure customer success.
Requirements:
- 4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia.
- Proven ability to manage large, strategic accounts with a track record of achieving renewals, upsells, and expansions.
- Exceptional communication, negotiation, and relationship-building skills.
- Ability to travel periodically to client sites to foster strong partnerships and deepen engagement.
- Proficiency with CRM systems, pipeline analytics, and forecasting tools.
Preferred Qualifications:
- Bachelor’s degree in Business, Technology, or related field; MBA a plus.
- Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
- Experience navigating complex sales cycles within hyper-growth SaaS environments.
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Where you’ll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of Indonesia. You must be located in and authorized to work in Indonesia to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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