Job description
With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Reporting to the Canada Manager of Accounts Team and part of our wider Canadian/North American Growth Business, this position is responsible for managing a portfolio of restaurants and is tasked with overseeing the full OpenTable customer lifecycle.
Please note:
- This role is a 12-month contract role.
- This is a Toronto-based field role managing a portfolio of accounts in the local area and remote areas outside Ontario.
We’re looking for an entrepreneurial, growth-focused Account Manager to be the face of OpenTable in Toronto, overseeing a portfolio of restaurant partners throughout the region. Reporting to the Canada Manager of Accounts and part of our larger North American Growth Business, you will manage the full OpenTable customer lifecycle, driving engagement, maximizing customer satisfaction, and reducing churn.
As a trusted advisor, you’ll build deep, consultative relationships with our restaurant customers, helping them integrate OpenTable’s suite of tools into their daily operations. Your goal is to ensure each restaurant’s success on our platform by understanding their unique needs, delivering value through our features and add-on products, and increasing their reservation inventory. You’ll work both remotely and in-person, using phone, email, webinars, and other channels to connect, train, and resolve any issues.
Key Responsibilities
- Serve as the primary point of contact and a trusted advisor for Toronto-based restaurants, managing their full customer journey with OpenTable.
- Drive engagement by demonstrating the value of OpenTable’s tools, features, and services to improve restaurant operations and increase availability.
- Proactively assess and address the unique business needs of each restaurant, providing solutions that foster customer loyalty and reduce churn.
- Understand customer needs and identify sales opportunities to sell premium marketing tools
- Build and apply data-driven presentations for ongoing business reviews
- Achieve company goals and sales objectives set quarterly.
- Conduct in-person and remote sessions to deliver training, share standard methodologies, and resolve open issues.
- Collaborate with market counterparts to share insights, leverage resources, and optimize restaurant satisfaction.
- Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
- Educate operators about trends in the industry and offer actionable, data driven insights
- Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
- Track and log all activities in Salesforce.
About You
You’re a self-starter with a passion for building lasting business relationships and delivering world-class service. You understand the challenges faced by the restaurant industry and are relentless in uncovering and addressing customer needs. You’re excited to join a high-performing, fast-paced team that values growth, feedback, and continuous improvement.
Experience and Skills Required
- Account Management & Customer Service: Proven experience in account management or a similar role within the restaurant/hospitality sector, with strong customer service and consultative sales abilities.
- Restaurant Industry Knowledge: In-depth knowledge of restaurant operations, including P&L and financial analysis, with the ability to understand market trends and economic drivers that impact business opportunities.
- Relationship Building & Communication: Exceptional listening, interpersonal, and presentation skills; skilled at reframing customer perspectives and addressing objections effectively.
- Training & Public Speaking: Confident in delivering training sessions and speaking to groups, fostering user engagement and knowledge of OpenTable’s solutions.
- Organizational Skills: Strong planning, prioritization, and time-management abilities, comfortable in a fast-paced and adaptive work environment.
- Analytical Mindset: Data-driven approach to support business decisions; ability to analyze data and communicate insights.
- Technical Proficiency: Proficient with Google Suite; knowledge of Salesforce and Apple products is a plus.
- Adaptability & Resilience: Highly adaptable, self-motivated, and capable of working under pressure to meet goals.
- Preferred Qualifications: College degree and residency in the Toronto Metro area; valid driver’s license and reliable transportation (business travel expenses reimbursed).
What We Offer
- A chance to work with a market-leading technology company and be at the forefront of restaurant innovation.
- A collaborative, supportive team environment that encourages growth and learning.
- Opportunities for professional development and career advancement.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $80K - 90K CAD.
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
