Job description
About the Company:
At Patch My PC, we believe improving lives starts with creating software that solves real-world problems. What began as a simple, free tool to keep consumer applications updated has grown into a world-class enterprise solution that helps IT teams automate, manage, and deploy third-party software updates within Microsoft Configuration Manager (SCCM), Intune, and WSUS.
Our fully remote team of 100+ GIF enthusiasts collaborates across the globe to support 6,800+ enterprises and 21 million devices, making patching effortless and improving security for organizations worldwide. Learn more about our core values here: https://patchmypc.com/values.
About the Job:
We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across Australia. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB, Mid-Market, Enterprise, and Channel Partner segments.
You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a US-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.
Responsibilities:
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention
- Act as a trusted advisor, understanding client needs and aligning them with our solutions
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
- Manage renewals and contract negotiations, ensuring a seamless client experience
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
- Ability to prioritize tasks and manage multiple accounts effectively
Required Skills:
- 5+ years of experience in customer-facing software sales, B2B sales ideally spanning multiple segments (SMB through Enterprise and Channel)
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset — open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
Nice-to-Haves:
- Experience in Software sales environment
- Background in business development or consultative selling
Position Details:
- Position Type: Full-Time / Exempt
- Travel: Some travel may be required
- Location: This is a fully remote, work-from-home position. However, candidates must live and be authorized to work within Australia without employer sponsorship or transfer of sponsorship
Compensation:
- Competitive Base Salary: AUD 91,000 – AUD 105,000 based on experience and location.
Benefits:
- Health benefits (varies by location).
- Pension matching up to 10% (varies by location).
- 25 paid time off days.
- Three days of volunteer leave.
- Tuition reimbursement up to *$5,250 a year.
- Sick leave.
- Gym membership or equipment reimbursement up to *$900 annually.
- Life insurance.
- Awesome technology to do your best work.
This will be converted based on the local currency exchange rate.
Learn more about our benefits here: https://patchmypc.com/careers#we-care.
Equal Opportunity Employer:
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
