Account Manager

Job description

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe.

As an Account Manager, you work directly with Quorum customers to ensure they receive and maximize the full value of our platform. You will help our customers achieve business goals and program impact while driving retention and revenue growth for Quorum through renewals and expansion efforts, and by upselling and cross-selling our solutions.

You will amplify the voice of the customer internally by driving continuous feedback into cross-functional teams on ways we can better serve our customers. This role will own a portfolio of accounts and will be responsible for delivering an optimal customer experience, fostering positive customer outcomes and finding & closing additional opportunities to leverage Quorum products.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients as their trusted advisor by understanding their needs, business objectives, and pain points.
• Customer Success: Ensure clients are fully utilizing our platform and are measurably achieving their desired outcomes; provide training, coaching, and guidance as needed to help them attain maximum value from our products.
• Account Growth: Identify, sell, and close opportunities to expand the number of products and services used by our customers.
• Issue Resolution: Act as the point of escalation for client issues, coordinating with other Quorum teams and client personnel to ensure timely resolution and client satisfaction.
• Retention: Proactively minimize churn by addressing client concerns, orchestrating client value achievement, communicating that value, and fostering client loyalty & advocacy.
• Reporting & Analysis: Monitor account performance, track key metrics, and prepare regular reports for clients and internal stakeholders to highlight successes and areas for improvement.
• Collaboration: Work closely with team members across Revenue, Product, and Dev Engineering teams to align on client strategies, feedback, and opportunities for product enhancement.
• Market Intelligence: Stay up-to-date with industry trends, competitors, and emerging technologies to better serve clients and identify new opportunities.

Required Qualifications

• 3+ years of experience in customer success, account management, or a related role within a SaaS or technology company.
• Proven track record of managing and growing a portfolio of accounts, achieving or exceeding revenue targets.
• You have an advanced level of understanding of all Quorum products and very consistently epitomize the Account Management team purpose
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Strong problem-solving skills and a customer-centric mindset.
• You are confident running value-focused discussions with C-Suite executives (e.g.,  Executive Business Reviews)
• You have a very strong track record of driving customer value achievement that results in retaining and expanding clients above retention/expansion goals, including multiple examples of successfully executing turnarounds on high-risk clients with organizational difficulties
• You take pride in building loyal brand advocates who want to provide references, case studies, and referrals
• You are excited to show users how they can make their work more impactful by leveraging products and/or services that enable them to advance their organization’s mission and goals
• You are a natural “people person” who establishes rapport and builds relationships with ease, both in-person or online
• You love technology and are passionate about teaching people how they can make their professional lives better by using technology to solve everyday problems
• You empathize with others’ unique situations and naturally channel that empathy into advocacy
• You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being
• You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns or followed news for major issue areas (e.g., immigration, education, etc.)

About the Account Management Team

• We’re responsible for ensuring that clients have an amazing experience with Quorum.
• We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space.
• We are dedicated to every user’s success and address challenges quickly and creatively.
• We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
• We take pride in developing personal relationships with our users and our team.
• We regularly support one another to ensure the success of our team and our clients.
• We’re very close as a company—we work together, hang out together, and we value each others’ ideas and input.

Our Work Environment

• We are a remote-friendly team with flexible work options: work remotely or, if you’re in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C.
• Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.

Do you want to learn what it’s like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We’d love to talk to you!

Compensation

• OTE: $75,500 - $92,500 based on experience + additional compensation incentives based on performance.
• This is a full-time remote position, Exempt - not eligible for overtime.

Benefits

• Flexible Paid Time Off
• Paid Company holidays plus additional company-wide days off for team members to rest and recharge
• Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day
• Free Subscription to the Calm App
• Free Subscription to LinkedIn Learning to support professional development
• Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
• One-time Work from Home Stipend
• 401k match
• Choice of trans-inclusive medical, dental, and vision insurance plan options
• Virtual and in-person team events
• Bright sunlit open office concept with your own dedicated desk (if you want it)
• Inclusion & Diversity Affinity Groups to support belonging
• 12 weeks paid parental leave

Quorum Is Working to Advance Pay Equity: What Does That Mean For You?

In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Account Manager role cannot negotiate Quorum’s base salary offer.

Here’s our promise to you:

• We will not ask you what you are currently earning.
• We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
• We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.

If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include, AAUW, Ministry for Women, Magoosh.

Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.

EEO/AA/F/M/Vet/Disabled

We are currently hiring for this position in the following states: AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE,  NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.