Job description
Remote in the US
We’re looking for a strategic, growth-oriented Account Manager to join our team and help expand our footprint across a portfolio of enterprise clients. In this role, you’ll serve as the commercial owner of post-sale relationships—working cross-functionally to drive adoption, deepen partnerships, and uncover upsell and expansion opportunities. You’ll engage multiple stakeholders within complex accounts and act as a trusted advisor to guide them toward long-term success with our platform.
What you’ll do:
Own & Grow Strategic Accounts
- Manage a portfolio of enterprise clients across the full post-sale lifecycle, from onboarding support to renewal and expansion
- Build deep relationships across customer organizations—including champions, economic buyers, and executive sponsors
- Understand clients’ business priorities and align our platform’s value to their evolving needs
Drive Expansion & Retention
- Identify upsell and cross-sell opportunities by spotting usage patterns, business gaps, and growth signals
- Partner with Customer Success to ensure adoption milestones are met and customers achieve measurable outcomes
- Negotiate renewals and commercial terms, working closely with legal and procurement teams as needed
Lead Strategic Planning & Forecasting
- Develop account plans for each customer, mapping key goals, risks, stakeholders, and revenue opportunities
- Deliver QBRs and Executive Business Reviews to showcase value and deepen alignment
- Maintain clean pipeline data and provide accurate revenue forecasting via our CRM
Collaborate Cross-Functionally
- Partner with Product to relay customer feedback and influence roadmap prioritization
- Work with Marketing to align on ABM campaigns, success stories, and co-marketing opportunities
- Coordinate closely with AEs to transition new wins into long-term relationships
Be a Trusted Advisor
- Act as a consultative partner to your customers—sharing best practices, industry insights, and recommendations for success
- Stay up-to-date on SaaS trends, competitive offerings, and customer pain points
Experience and Capabilities:
- 5–8+ years of experience in Account Management, Customer Success, or Strategic Sales in a B2B SaaS environment
- Proven track record of driving expansion revenue within complex, multi-stakeholder accounts
- Strong relationship-building and communication skills—comfortable engaging C-level stakeholders
- Experience partnering cross-functionally with CS, Product, Marketing, and Sales
- Strategic thinker with high commercial acumen and a bias for action
- Proficiency in CRMs and sales planning tools
- Comfortable leading renewal and expansion negotiations independently
- Experience supporting large enterprise clients across multiple regions or business units
- Familiarity with value-based selling or consultative frameworks (e.g., SPICED, MEDDPICC, etc.)
- Background in working with technical products or data-rich platforms
Who we are:
In a world where AI-generated content and digital fraud are on the rise, verifying what is real is a challenge faced by every organization. Truepic exists to provide clarity in this uncertainty. By enabling trust in digital media, we help companies identify fraud, enhance their customer experiences, and optimize processes.
At our core, we’re driven by a powerful mission to become the definitive enterprise tool for verifying reality in the AI Era. This isn’t just about technology – it’s about strengthening human relationships and creating a shared sense of visual reality across the digital landscape. With our distributed team of the industry’s brightest minds, we’re accelerating business innovation while pushing back against disinformation. If you’re passionate about eliminating fraud and fostering authenticity in digital imagery, we’d love to hear from you!
Diversity and Equality:
Truepic is an equal opportunity employer, meaning all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure that all individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
