Job description
About AirDNA and Uplisting
AirDNA is a leading data insights and analytics company in the short-term rental industry. We provide actionable data and market intelligence that enable property managers, investors, and hospitality professionals to make smarter decisions. Our innovative platform transforms raw data into valuable insights that drive success in the dynamic vacation rental marketplace.
Founded in 2015, we’ve grown into the premier provider of data and business intelligence for the billion-dollar travel and vacation rental industry, with offices in Denver and Barcelona. We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets, and collect data from over a million partner properties. This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.
In 2023 AirDNA acquired Uplisting, an innovative tech company revolutionizing the short-term rental market. We empower property managers and owners with advanced tools that streamline operations, drive direct bookings, and enhance overall performance. After crushing it in the UK, where we started and became one of the best-known platforms, we’re now focused on tackling US expansion and bringing our proven solutions to a new market.
The Role:
The Account Manager is a key player in driving customer success and revenue growth at Uplisting. This role blends customer support, account management, and sales expansion to ensure a seamless client experience. The JAM proactively engages with customers to maintain a 110% renewal rate, mitigate churn risks, and identify upsell opportunities. Success in this role requires strong industry knowledge, product expertise, and relationship-building skills to position Uplisting as a trusted partner in optimizing vacation rental operations.
Here’s what you’ll get to do:
- Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 30 days to address needs and issues.
- Manage Renewals & Upsells: Proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR.
- Monitor & Reduce Churn: Analyze churn trends quarterly, incorporate insights into QBR reports, and take proactive steps to mitigate risks.
- Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use.
- Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, escalate as needed, and focus on improving at-risk accounts.
Here’s what you’ll need to be successful:
- 1+ years Account management experience in B2B or SaaS environment.
- Full proficiency in English and Italian both verbal and written.
- Strong Communicator – Confident and able to build strong relationships with clients while effectively handling negotiations.
- Highly Organized & Detail-Oriented – Keeps accurate records, follows up diligently, and manages multiple tasks and customers efficiently.
- Proactive & Customer-Focused – Anticipates client needs, regularly checks in on low-adoption accounts, and actively looks for ways to provide value.
- Problem-Solver & Hands on – Thinks critically to assess customer challenges, interpret data, and provide timely, effective solutions.
- Sales & Negotiation Skills – Comfortable upselling, overcoming objections, and identifying growth opportunities to increase revenue.
- Team Player – Collaborates across teams, supports colleagues, and contributes to a positive, results-driven team environment.
- Adaptable & Self-Motivated – Quick learner who takes initiative, welcomes feedback, and continuously improves performance.
Here’s what you can expect from us:
- OTE range 45,000 - 50,000 EUR annually
- Indefinite contract
- 36 holidays per year
- 62 days to work from anywhere!
- Continuing education stipend
- 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance
- Health insurance with Sanitas (Vision + Dental included)
- Language lessons with Preply (French-German-Italian-Spanish)
- Individual growth plan to progress in the role
- Standard working hours from 11 am to 7 pm
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- Team building events
- Dog friendly office!
Hiring Process:
First stage: Virtual interview with the People Team at AirDNA (Online-30min)
Second stage: Meet the Hiring Manager (Online-30min)
Final stage: Case Study + Meeting with SVP of Sales and Hiring Manager (45min)
Post-offer / Pre-employment: Reference and employment verification check
Ideal start date: Q2
€45,000 - €50,000 a year
At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email [email protected]. Please allow for 24 hours to process your request.
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.
