Job description
Contract type: Full Time (37.5 hours) – Fixed Term, Maternity cover (31/07/2026)
Location: Brighton Head Office (remote working)
Study Group are seeking a detail-oriented and customer-focused professional to take ownership of the accurate and timely processing of all receipts and commission payments. In this role, you will ensure commissions are paid in line with agreed terms while delivering outstanding customer service to both students and agents. You will also play a key part in maintaining strong relationships with internal and external stakeholders.
ABOUT THE ROLE
- Allocation of all incoming receipts: Bacs, Transfers, Cheques and Card payments.
- Investigate and resolve unallocated cash.
- Dealing with and investigating receipting queries, ensuring response SLAs are adhered to.
- Created and distributed customer invoices across the business.
- Update customer records to include transferring funds between student bookings, voiding and reallocating receipts as required.
- Follow up IT tickets and liaise with System Administrators to resolve system issues.
- Support Shared Services Head / Managers with process improvement projects.
- Responsible for the accurate production and review of the monthly/quarterly Agent Commission payment workflows.
- Investigate old balances/clawbacks and seek resolution.
- Prepare and process electronic transfers and payments.
- Ensure all payments, bounced payments and bank fees are correctly processed in a timely manner.
- Ensure bank queries and pending issues are dealt with in a timely and effective manner.
- Maintain and secure accurate Agent banking data.
- Support Shared Services Heads / Managers with process improvement projects.
- Build and maintain good working relationships with business stakeholders.
- Deliver excellent customer service and support to Students and agents via query mailboxes.
- Ensure continuous personal development with system maintenance on Agresso, Study Global, Callidus, Payonline Portal and Salesforce.
- Mailbox management: track and clear agent queries in a timely manner.
- Act as a point of contact with Payment providers / Students, and Stakeholders.
- Answer Stakeholder queries regarding Commission Payments.
- Ad-hoc. Provide support and assistance to the Finance team.
ABOUT YOU
- AAT training is preferred (but not required).
- Knowledge / good understanding of an Accounts Receivable / large volume processing function and Accounts Payable function.
- Previous experience of accounting within a global setting would also be advantageous.
- Previous experience of commission payments systems and/or processes is beneficial
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
