Job description
Our client provides cost effective and coordinated injury management solutions for organisations in Queensland and NSW. They provide a broad range of injury prevention and management solutions to reduce injuries and costs.
This is a great opportunity to join a dynamic and growing team that takes pride in their positive impact to their other people’s lives.
Duties and Responsibilities:
Operations & Process Support:
- Attend key meetings, take minutes, and manage follow-ups and actions by other members of leadership team and general consultant team.
- Help with team culture by following up key actions for cultural awards and cultural events
- Help improve key processes including automation of these processes. This would include consultant onboarding, admin onboarding, including ensuring appropriate
- Help monitor and assist the onboarding and training coordination of new people by helping to record what key milestones have been completed on training
- Help improve our overall onboarding including working with existing powerpoint to improve and amplify
- Support process documentation and improvement using AI and other tools.
- Helping with managing our inbound work – which includes recording inbound and managing and helping with holiday leave for other admin consultant. Collaborate with the Australian based admin team and provide overflow support (e.g., referrals management).
- Conduct research and pilot automation tools to improve workflow.
HR & Training Administration
- Coordinate recruitment tasks, follow-ups, and onboarding checklists.
- Help schedule and manage HR reviews and career structure discussions.
- Support upgrades to our Learning Management System (PowerPoint slide improvements, user feedback implementation).
Sales & Marketing Support
- Review sales data – analyse current referral patterns and schedule key stake holder follow up by Australian based leadership team
Assist IT Support Coordination
- Work with our IT provider to ensure issues are actioned and systems are maintained.
Key Attributes
- Proactive Problem Solver: You enjoy creating order, identifying gaps, and getting things done quickly and thoroughly.
- Independent Yet Collaborative: You’re comfortable making decisions on your own, but you know when to seek input.
- Process-Oriented Thinker: You bring structure and simplification. You can document, simplify, and improve systems such as onboarding, HR, and IT processes.
- A capacity to learn quickly: Our current Australian admin team is returning to legal studies. She emphasised that it is important to be comfortable with learning new and mastering process.
Skills & Qualities
- Outstanding English Communication – Written and verbal.
- Typing speed of at least 50 – 60 words per minute
- High Intelligence & Learning Agility – Able to work across new systems and learn fast.
- Strong history of getting things done
- Strong Task Management – Knows how to follow through, escalate issues, and coordinate across teams.
- Confidence & Curiosity – Willing to tackle new tools and systems (AI, LMS, IT), even without prior experience.
- Reliable, Resourceful, and Results-Oriented – You see things through and find better ways to do them.
Technical Requirements
- Must have a personal i7 laptop/desktop (Or strong working hardware) with strong processing power, reliable internet, webcam, and headset.
- Must be comfortable using cloud systems and VPN where required.
Advantageous / Nice to Have:
- Experience as an Executive Assistant, Project Coordinator, or Operations
- Administrator. A history of getting things done.
- Familiarity with Microsoft Office, Especially Word and Excel, Microsoft Teams,
- SharePoint, and task/project management tools.
- Exposure to recruitment or HR processes is a strong advantage.
Employment Type: Freelance - Independent Contractor
Schedule: Monday to Friday – 7 AM to 4 PM PH Time
Location: Remote
Industry: Healthcare
